- Youth mentor, providing guidance and support to empower the next generation of leaders
- Fundraising Events
- Hiking
- Creating digital artwork using software like Canva
- Reading
- I like trying new recipes and food trends
- Adventure Travel
- Passionate about balancing physical health with mental and emotional wellness
- Volunteer Work
- Watching Movies and TV Shows
- Volunteer Travel
- Music
- Gym Workouts
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Creative Writing
- Personal Development and Self-Improvement
Taylor Middaugh
Waxahachie,TX
Summary
Adept at fostering client relationships and enhancing customer satisfaction, my tenure at Milan Laser Hair Removal showcases a proven track record in problem-solving and exceptional communication. Leveraging skills in Microsoft Office and empathetic client engagement, I've driven repeat business and streamlined service delivery, significantly contributing to team and project successes. Client relations professional with solid background in delivering high-quality service and resolving complex client issues. Possesses strong commitment to team collaboration and achieving results. Recognized for adaptability and reliability in dynamic environments, with expertise in relationship management, sales and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Specialist
Milan Laser HaiR Removal
09.2021 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Acted as liaison between company''s technical staff and clients by translating complex product/service specifications into easily digestible formats for non-expert audiences to comprehend during sales pitches or consultation sessions held thereof via proa
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Maintained detailed records of all client interactions, transactions, and correspondence, ensuring easy retrieval of information when needed and promoting transparency in communication across the team.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
- Conducted regular follow-ups with clients to maintain communication and ensure their needs were met.
- Trained new team members on best practices for managing client accounts, fostering a culture of continuous learning within the department.
- Collaborated with cross-functional teams to deliver exceptional client services and meet project deadlines.
- Managed multiple accounts simultaneously, prioritizing tasks effectively to meet deadlines and achieve goals.
- Analyzed client feedback data to identify areas for improvement, implementing changes as needed to enhance service quality.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
Sales Lead Generator
Gander RV & Outdoors of Amarillo
03.2019 - 07.2020
- Partnered with cross-functional teams to ensure seamless handoff of qualified leads to account executives for closing deals.
- Assisted in developing customized proposals for prospective clients, showcasing the unique value proposition of our products or services.
- Provided regular updates to senior management on lead generation efforts, highlighting successes and areas for improvement.
- Boosted sales leads by implementing effective prospecting and cold calling strategies.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Overcame objections using friendly, persuasive strategies.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Collaborated with marketing teams to develop and execute promotional strategies.
Receptionist
Amarillo Urgent Care
11.2019 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected payments, processed transactions and updated relevant records.
- Verified Insurance
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Reception
Brooks Funeral Directors
06.2018 - 08.2018
- Increased efficiency by maintaining accurate records of services, inventory, and client information using specialized software.
- Promoted a supportive atmosphere for grieving individuals through attentive listening skills during consultations about funeral options.
- Developed strong relationships with local clergy members to facilitate seamless coordination of religious ceremonies.
- Supported funeral directors in daily tasks such as scheduling services, managing paperwork, and coordinating logistics.
- Assisted in coordinating funerals by working closely with families to address their specific needs and preferences.
- Contributed to the overall success of the funeral home by consistently providing exceptional service and support to clients during their time of need.
- Demonstrated empathy and understanding while interacting with bereaved individuals during difficult times.
- Enhanced client satisfaction by providing compassionate and attentive support during funeral arrangements.
- Prepared spaces for visitations and memorial services by setting up chairs, floral displays, and multimedia equipment as needed.
- Maintained a clean and organized facility, creating a comfortable environment for grieving families and guests.
- Maintained an efficient office environment by skillfully routing incoming and outgoing
families. - Provided personal assistance, emotional support and personal care to clients.
- Arranged floral tributes and lights around caskets in visitation rooms and chapels.
- Supported funeral director with all facets of funeral service coordination.
- Provided administrative support to funeral home staff.
Trampoline Supervisor
AMP'D! Adventure Park
02.2017 - 08.2018
- Monitored adherence to safety guidelines and instructed guests on proper trampoline usage, minimizing the risk of injuries during park visits.
- Evaluated equipment quality regularly to ensure optimal functionality for maximum guest enjoyment at all times.
- Optimized space utilization within the facility through careful planning of activity areas and equipment placement.
- Collaborated with other supervisors to develop new programs and events that increased customer engagement at the trampoline park.
- Conducted regular staff training sessions to maintain a skilled and knowledgeable workforce.
- Taught participants how to safely use the available equipment and avoid safety
issues. - Monitored students on equipment to prevent accidents and maintain safety.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Hostess
Joe Daddys
11.2015 - 02.2017
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Delivered pick-up and curbside orders to guests.
- Promoted business loyalty by fostering positive customer relationships.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Advised customers about special offerings and menu items to help drive sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
No Degree - General Studies
Southwestern Assemblies Of God University
Waxahachie, TX07-2028
Phlebotomy Certification License - Phlebotomy License
Southwest Phlebotomy
Amarillo10-2019
High School Diploma -
Tascosa High School
Amarillo, TX05-2018
Skills
- Strong empathy
- Exceptional communication
- Client needs assessment
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Computer skills
- Reliability
- Excellent communication
- Decision-making
- Data entry
- Microsoft office
- Phone etiquette
- Product knowledge
- Medical terminology
- Interpersonal skills
- Stress tolerance
- Goal setting
- Issue and complaint resolution
- Administrative and office support
Accomplishments
- Achieved sales foals by completing task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed hundred's of opportunities per month.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Collaborated with team of 5 in the development of upsells goal of clinic.
Certification
- Salesforce Certified
- CPR/AED Certification
- Phlebotomy Certification
- First Aid Certification
- ServSafe Food Handler's Certification
Most Valued Choir Member
Recognized for outstanding achievement with Most Valued Choir Member award, an honor that highlights my leadership skills: spiritually, emotionally and physically while participating in class with my peers. This accolade underscores a demonstrated commitment to perseverance, teamwork, innovation, spiritual leadership as a follower of Christ and reflects a strong foundation for continued success in my relationships as well as professional pursuits.
Interests
Timeline
Client Specialist
Milan Laser HaiR Removal
09.2021 - Current
Receptionist
Amarillo Urgent Care
11.2019 - 03.2020
Sales Lead Generator
Gander RV & Outdoors of Amarillo
03.2019 - 07.2020
Reception
Brooks Funeral Directors
06.2018 - 08.2018
Trampoline Supervisor
AMP'D! Adventure Park
02.2017 - 08.2018
Hostess
Joe Daddys
11.2015 - 02.2017
No Degree - General Studies
Southwestern Assemblies Of God University
Phlebotomy Certification License - Phlebotomy License
Southwest Phlebotomy
High School Diploma -
Tascosa High School
Similar Profiles
Shannon SmithShannon Smith
Registered Nurse at Milan Laser Hair RemovalRegistered Nurse at Milan Laser Hair Removal
Alexa HysenAlexa Hysen
Sales & Front Desk Coordinator at Milan Laser Hair Removal ClinicSales & Front Desk Coordinator at Milan Laser Hair Removal Clinic
Lindsey SteenLindsey Steen
Assistant Clinic Manager and Clinic Manager at Milan Laser Hair RemovalAssistant Clinic Manager and Clinic Manager at Milan Laser Hair Removal
Jordan GlesmannJordan Glesmann
Client Relations & Sales Supervisor at Milan Laser Hair RemovalClient Relations & Sales Supervisor at Milan Laser Hair Removal
Hadiya HullHadiya Hull
Claims Adjuster at State FarmClaims Adjuster at State Farm