Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Taylor Miksch

Torrance,California

Summary

Experienced and motivated professional with a background in staff development, instructional design, and program administration. Eager to leverage expertise in training development, instructional design, and project management to excel as a Sr. Associate Relations Specialist at Victoria's Secret. Passionate about fostering positive associate relations and driving organizational success through effective communication, collaboration, and problem-solving

Overview

15
15
years of professional experience

Work History

Training Coordinator

WDMA
Grayslake, IL
07.2020 - Current
  • Developed and implemented comprehensive training programs for employees at all levels, focusing on leadership and professional development initiatives
  • Conducted needs assessments to identify skill gaps and collaborated with department heads to address specific training requirements, fostering a culture of continuous learning and improvement
  • Utilized learning management systems (LMS) to efficiently track and administer training programs, ensuring accessibility and ease of use for all employees
  • Collaborated with subject matter experts to create engaging instructional materials and e-learning modules, incorporating interactive elements to enhance learning outcomes
  • Successfully managed a training budget, allocating resources strategically to maximize impact and support leadership development initiatives
  • Facilitated onboarding programs for new employees, providing guidance and support to promote successful integration into the company culture and values
  • Circulated presentation materials and other documents for meeting attendee preparedness, ensuring effective communication and collaboration
  • Gathered information for, maintained, and updated complex spreadsheets and databases, demonstrating attention to detail and organizational skills
  • Took notes and identified action items for high-priority meetings, driving accountability and follow-up on key initiatives
  • Developed skills for short and long-range program planning, project management, and collaboration, contributing to the overall success of training initiatives
  • Prepared purchase orders as required and obtained appropriate approvals, managing resources efficiently and in accordance with company policies
  • Met deadlines and managed priorities in a changing environment with minimal oversight, demonstrating adaptability and resilience in fast-paced settings.

General Manager

Egg Harbor Cafe
Lake
06.2016 - 04.2020
  • Monitored team member performance, conducted evaluations, and recommended promotions, fostering a culture of continuous growth and development
  • Implemented HR best practices to enhance employee engagement and retention, including regular performance feedback sessions and recognition programs
  • Developed employee strengths through personalized coaching and training initiatives, contributing to improved team morale and productivity
  • Anticipated and corrected system breakdowns to avoid service delays, demonstrating problem-solving and proactive management skills
  • Built high-performing teams and facilitated cross-functional collaboration to drive organizational success and achieve business objectives
  • Oversaw talent recruitment, onboarding, and training processes, ensuring alignment with company culture and values
  • Addressed customer service issues with detailed and timely responses to complaints, resolving conflicts and fostering positive relationships
  • Reviewed monthly profit and loss statements to identify areas for improvement, collaborating with HR to implement cost-effective solutions
  • Resolved HR-related problems, provided open communication, and recommended disciplinary actions when necessary, ensuring compliance with company policies and legal regulations
  • Oversaw daily operations with a focus on HR principles, including diversity and inclusion, conflict resolution, and employee relations
  • Built relationships with vendors and monitored the supply chain to ensure quality and reliability, negotiating contracts and resolving disputes as needed
  • Collaborated with finance personnel to foster streamlined HR processes, including accounts payable, accounts receivable, and payroll administration, ensuring accuracy and compliance.

Volunteer

Lakota Tribe
Rosebud, SD
05.2009 - 05.2017
  • Implemented and developed fundraising approaches to raise money for specific causes
  • Organized and supervised games and other recreational activities to promote physical, mental and social development within the community
  • Utilized strong interpersonal communication skills to convey information to others
  • Solicited feedback from community and stakeholders to improve or recommend appropriate changes to processes and services
  • Built one-on-one relationships with community members by offering consistency, encouragement and role modeling
  • Gathered ongoing needs from community partners to create project inventory
  • Educated local community residents about available health and wellness resources
  • Utilize knowledge of community resources to refer clients to appropriate sources
  • Connected community members with local programs for employment resources, recreational programs and life skills workshop.

Education

Bachelor of Science -

University Wisconsin Milwaukee
02.2016

Skills

  • Training Development
  • Instructional Design
  • Learning Management Systems
  • Curriculum Development
  • Project Management
  • Data analysis
  • Compliance and Regulatory Knowledge
  • Confidentiality
  • Resolving Issues & Troubleshooting
  • Employee Coaching
  • Human Resources
  • Leadership Training

Languages

English

Timeline

Training Coordinator

WDMA
07.2020 - Current

General Manager

Egg Harbor Cafe
06.2016 - 04.2020

Volunteer

Lakota Tribe
05.2009 - 05.2017

Bachelor of Science -

University Wisconsin Milwaukee

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Taylor Miksch