Summary
Overview
Work History
Education
Skills
Timeline
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TAYLOR MILLER

Goodrich,TX

Summary

Experienced in customer service with high interest and understanding in the field of technology and consumer electronics. Quick to pick up and understand new concepts with an exceptional ability to learn and retain knowledge through experience. I am personally motivated to excel and driven to progress upwards through work and knowledge. Willing to pursue higher formal education.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

Delivery Driver

FedEx:Ground
10.2021 - 10.2022
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
  • Mitigated potential risks associated with hazardous materials transport through strict adherence to established safety protocols and guidelines.

Personal Caregiver

Self-employed
04.2020 - 08.2021
  • Grandmother passed away in 2020 and had to go home to handle her estate and also care for my elderly stepdad during COVID-19.

Customer Experience Specialist

Best Buy
11.2019 - 04.2020
  • Worked extensively with a POS system
  • Interacted directly with the customer to maximize customer satisfaction
  • Interfaced with computer systems to process customer warranty coverage, returns, and general transactions.
  • Worked with sales to ensure an overall productive and satisfying experience.

Personal Caregiver

06.2016 - 08.2018
  • Went home to take care of my mother who passed away in 2018.

Head of Customer Service and General Operations

Affirmed Medical
06.2011 - 04.2016
  • Service and General Operations, Affirmed Medical Dealt with day-to-day customer orders and interactions.
  • Managed company inventory and product flow.
  • Delegated and assisted in order fulfillment.
  • Coordinated with others to meet the needs of the customers.

Customer Relations Specialist

Affirmed Medical
02.2008 - 06.2011
  • Affirmed Medical Direct interaction with the customers on a day-to-day basis.
  • Fielded calls for service and order requests.
  • Helped in assuring quality in order fulfillment.
  • Streamlined response times and helped limit delays.
  • Optimized routes and scheduling.

Education

High School Diploma -

Houston Learning Academy
Stafford, TX
08.2007 - 06.2011

Skills

Punctual

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Timeline

Delivery Driver

FedEx:Ground
10.2021 - 10.2022

Personal Caregiver

Self-employed
04.2020 - 08.2021

Customer Experience Specialist

Best Buy
11.2019 - 04.2020

Personal Caregiver

06.2016 - 08.2018

Head of Customer Service and General Operations

Affirmed Medical
06.2011 - 04.2016

Customer Relations Specialist

Affirmed Medical
02.2008 - 06.2011

High School Diploma -

Houston Learning Academy
08.2007 - 06.2011

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TAYLOR MILLER