Taylor Millner
Lubbock
Summary
Dynamic HR Administrator with Texas Health and Human Service Commission, skilled in workforce planning and HR policies development. Proven ability to enhance employee relations and streamline onboarding processes. Adept at utilizing HR information systems and fostering collaboration, ensuring compliance with employment law while maintaining a supportive workplace environment.
Professional in human resources, equipped for impactful contributions. Strong background in employee relations, policy implementation, and recruitment processes. Focused on team collaboration and delivering results. Reliable and adaptable to evolving organizational needs. Skilled in conflict resolution, compliance, and HR systems management.
Overview
16
16
years of professional experience
Work History
HR Administrator
Texas Health and Human Service Commission
05.2023 - Current
- Assisted in onboarding processes and maintained employee records.
- Coordinated scheduling for interviews and meetings.
- Supported HR team with administrative tasks and data entry.
- Learned to navigate HR software for routine updates.
- Handled routine inquiries regarding company policies.
- Adapted quickly to new procedures and systems.
- Ensured accuracy in document filing and retrieval.
- Managed FMLA leave requests, balancing employee needs with organizational requirements for productivity.
- Collaborated with managers to identify and address employee relations issues.
Daycare Teacher
Laugh N Learn Childrens Academy
11.2019 - 05.2023
- Developed engaging lesson plans that fostered children's social and emotional growth.
- Implemented daily activities that promoted cognitive development through play and exploration.
- Maintained a safe, clean, and organized classroom environment for optimal learning experiences.
- Collaborated with parents to communicate children's progress and address developmental concerns.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Enhanced children's problem-solving skills through guided activities and open-ended questions.
Daycare Teacher
Elite Learning Academy
01.2019 - 10.2019
- Observed and assessed children's behavior to tailor individual learning approaches effectively.
- Utilized educational tools and resources to enhance curriculum delivery and engagement levels.
- Facilitated group activities that encouraged teamwork, communication, and problem-solving skills among children.
- Trained new staff on classroom management techniques and best practices in early childhood education.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
Direct Support Professional
Lubbock State Supported Living Center, LSSLC
12.2016 - 04.2017
- Provided direct assistance and support to individuals with disabilities in daily living activities.
- Developed individualized care plans to enhance clients' quality of life and independence.
- Monitored and documented client progress, ensuring adherence to established goals and objectives.
- Collaborated with interdisciplinary teams to coordinate comprehensive care services for individuals.
- Trained and mentored new staff on best practices in client support and safety protocols.
- Advocated for clients' needs, fostering communication between families, caregivers, and service providers.
Relay Operator
CSD Relay
11.2015 - 12.2016
- Operated and monitored relay systems to ensure efficient transmission of data across networks.
- Conducted routine maintenance checks on equipment to prevent operational disruptions and enhance reliability.
- Collaborated with technical teams to troubleshoot system issues, ensuring rapid resolution and minimal downtime.
- Documented incidents and resolutions in compliance with organizational protocols, improving knowledge base for future reference.
- Reduced average hold times with effective call management strategies that prioritized urgent requests without compromising quality of service for other clients.
- Adapted quickly to new software systems for call transcription, increasing productivity while ensuring accuracy in relaying messages between parties.
Community Facilitator
Daybreak Community Services
11.2014 - 11.2015
- Facilitated community engagement initiatives to promote local resources and support networks.
- Developed training materials for workshops, enhancing participant understanding and skill sets.
- Coordinated outreach programs targeting diverse populations, increasing participation in community events.
- Mentored junior facilitators, fostering professional growth and improving team effectiveness.
- Implemented feedback mechanisms to assess program impact and inform future strategies.
- Analyzed program data to identify trends, enhancing service delivery and resource allocation.
- Led strategic planning sessions, aligning community goals with organizational objectives for improved outcomes.
Customer Service Representative
Stenocall/Lubbock Radio Paging
06.2009 - 11.2014
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining quality service standards.
- Collaborated with team members to enhance customer experience and streamline processes.
- Trained new staff on company policies, procedures, and customer service best practices.
- Conducted regular performance assessments to identify areas for team improvement and training needs.
- Implemented feedback mechanisms to gather insights and enhance overall service delivery quality.
- Utilized CRM software to track interactions and provide timely follow-ups for customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Applied Science - Criminal Justice
Kaplan College
Lubbock03-2014
High School Diploma -
Lubbock High School
Lubbock, TX05-2011
Skills
- Grievance procedures
- Human resources information systems
- HR policies development
- Recruitment and selection
- Workforce planning
- Staff scheduling
- Payroll processing
- Strategic planning
- Employment law
Languages
Spanish
Limited Working
English
Full Professional
Timeline
HR Administrator
Texas Health and Human Service Commission
05.2023 - Current
Daycare Teacher
Laugh N Learn Childrens Academy
11.2019 - 05.2023
Daycare Teacher
Elite Learning Academy
01.2019 - 10.2019
Direct Support Professional
Lubbock State Supported Living Center, LSSLC
12.2016 - 04.2017
Relay Operator
CSD Relay
11.2015 - 12.2016
Community Facilitator
Daybreak Community Services
11.2014 - 11.2015
Customer Service Representative
Stenocall/Lubbock Radio Paging
06.2009 - 11.2014
Associate of Applied Science - Criminal Justice
Kaplan College
High School Diploma -
Lubbock High School
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