Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Taylor Mitchell

Summary

Ambitious and personable concierge associate with 4 years of experience with exceptional qualifications in high-end high rise condominium buildings. Successfully manages concerns and resolves conflicts to maximize resident satisfaction. Offers strong background in customer relations and communication.

Overview

7
7
years of professional experience

Work History

Concierge

Atlanta Residential Concierge
04.2020 - Current
  • Offered friendly and efficient service to residents, handled challenging situations with ease.
  • Addressed residents inquiries with timely and professional responses via phone, email and in-person interactions.
  • Trained staff in delivering top-quality high rise condominium services in alignment with building reputation.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Market Source Manager/ Electronics

Market Source
05.2019 - 04.2020
  • Delegate work to employees based on shift requirements, individual strength, and training.
  • Update store pricing, signage, and merchandising based on ad set.
  • Train employees in inventory practices, POS systems, and product knowledge.
  • Process shipments and maintain stock shelf organization.
  • Contribute to merchandising ideas at team sales meetings.
  • Built loyal customer base by delivering excellent service and product knowledge on all phones types.
  • Oversee inventory tracking, and physical inventory counts.

Cashier/ Customer Service Desk

Target
03.2017 - 05.2019
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Read weekly sales AD and tracked changing prices to remain up-to-date on ad sets.
  • Trained new team members and cash register operations, stock procedures, and customer service.
  • Drove sales and add-on purchases by promoting specific items to customers.
  • Worked closely with front-end leads to assist customers.
  • Learned roles of other departments to provide coverage and keep store operationally sound.

Cashier/ Sales Floor

Office Depot
06.2016 - 01.2017
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Accurately processed customer transactions and maintained cash drawer.
  • Provided exceptional customer service
  • Greeted guest and helped them select products to fit their needs

Education

High School Diploma -

Hillgrove High School
Powder Springs, GA
05.2017

Skills

  • Operational Improvements
  • Hospitality Management
  • Personnel Management
  • Status Updates
  • Adaptability
  • Problem Solving
  • Written/ Word
  • Communication
  • Project Oversight
  • Management Interaction
  • Data/ Excel
  • Telephone Etiquette

Additional Information

References:

Luke Rosshirt (770) 912- 2034 - Atlanta Residential Concierge Company Manager

Scott Damnhort (404) 861-6024 - Market Source District Manager

Jason Cole (404) 514-9786- Store Manager Office Depot

Timeline

Concierge

Atlanta Residential Concierge
04.2020 - Current

Market Source Manager/ Electronics

Market Source
05.2019 - 04.2020

Cashier/ Customer Service Desk

Target
03.2017 - 05.2019

Cashier/ Sales Floor

Office Depot
06.2016 - 01.2017

High School Diploma -

Hillgrove High School

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Taylor Mitchell