Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Taylor Mitchell

Lawrenceville,GA

Summary

Service-focused concierge professional with extensive experience in delivering personalized guest services and managing front desk operations. Proven ability to enhance guest satisfaction through exceptional communication skills, effective problem-solving, and efficient handling of requests. Achievements include improving service delivery processes that resulted in a notable increase in positive client feedback. Aiming to leverage expertise to further elevate guest experiences within a dynamic hospitality environment.

Overview

9
9
years of professional experience

Work History

Lead Concierge

Atlanta Residential Concierge
04.2020 - Current
  • Managed daily operations of the concierge desk for three high-rise buildings, totaling over 650 units.
  • Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
  • Addressed residents with timely and professional responses via phone, email, and in-person interactions.
  • Trained staff in delivering top-quality, high-rise condominium services in alignment with building requirements and standards.
  • Remedied residents' concerns quickly and effectively through active listening, conflict resolution, and communication skills.
  • Monitored staff performance to proactively address inefficiencies.
  • Updated job knowledge by participating in educational opportunities.

Market Source Manager/ Electronics

Market Source
05.2019 - 04.2020
  • Assigned work to employees based on shift requirements, individual strength, and training.
  • Updated store pricing, signage, and merchandising based on ad set.
  • Trained employees in inventory practices, POS systems, and product knowledge.
  • Processed shipments and maintain stock shelf organization.
  • Contributed to merchandising ideas at team sales meetings.
  • Built loyal customer base by delivering excellent service and product knowledge on all phones types.
  • Oversaw inventory tracking, and physical inventory counts.

Cashier/ Customer Service Desk

Target
03.2017 - 05.2019
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Read weekly sales AD and tracked changing prices to remain up-to-date on ad sets.
  • Trained new team members and cash register operations, stock procedures, and customer service.
  • Drove sales and add-on purchases by promoting specific items to customers.
  • Worked closely with front-end leads to assist customers.
  • Learned roles of other departments to provide coverage and keep store operationally sound.

Cashier/ Sales Floor

Office Depot
06.2016 - 01.2017
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Accurately processed customer transactions and maintained cash drawer.
  • Provided exceptional customer service
  • Greeted guest and helped them select products to fit their needs

Education

High School Diploma -

Hillgrove High School
Powder Springs, GA
05.2017

Skills

  • Efficiency Enhancements
  • Hospitality Management
  • Staff Development
  • Performance Update Delivery
  • Versatile in Dynamic Environments
  • Analytical Problem Solving
  • Proficient written and verbal communication
  • Complaint resolution
  • Project Supervision
  • Detail-oriented approach
  • Outlook, Excel, Word
  • Account updating

Additional Information

Scott Damnhort (404) 861-6024 - Market Source District Manager

Jason Cole (404) 514-9786- Store Manager Office Depot

Timeline

Lead Concierge

Atlanta Residential Concierge
04.2020 - Current

Market Source Manager/ Electronics

Market Source
05.2019 - 04.2020

Cashier/ Customer Service Desk

Target
03.2017 - 05.2019

Cashier/ Sales Floor

Office Depot
06.2016 - 01.2017

High School Diploma -

Hillgrove High School

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Taylor Mitchell