Summary
Overview
Work History
Education
Skills
Certification
Education - High School
Professional Development
Timeline
Generic

Taylor Mitchell

Spokane,WA

Summary

Highly-dedicated and versatile professional with a proven track record of delivering exceptional results in talent acquisition, employee development, and HR strategy. Skilled in building high-performing teams, fostering employee engagement, and implementing strategic initiatives to align with business objectives. Adept at navigating complex HR challenges, managing change, and ensuring compliance with employment laws and regulations. Excellent interpersonal and communication skills, with a passion for cultivating positive and inclusive work culture.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administrative Manager

Rubenstein's Contract Carpet
12.2024 - Current
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Improved office efficiency by implementing streamlined administrative processes and procedures, leading the transition to cloud-based data management systems which improved and reorganized 15+ years of disorganized files.
  • Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
  • Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
  • Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.

Customer Service Representative

Signature Hardware
12.2023 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, repairs, and company information, solving 700 tickets per month (avg).
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

LOA/Processor

First Community Mortgage/PrimeLending
01.2021 - 01.2023
  • Created functional databases by optimizing operational efficiency across multiple job functions
  • Provide comprehensive technical and administrative support to facilitate smooth workflow
  • Manage databases for key functions, such as employment verifications, referral partners, third-party verifiers, insurance agent contacts, and mortgage lenders
  • Assembled, reviewed, and submitted client documents, while ensuring accuracy and compliance with industry company policies and procedures
  • Designed compelling marketing materials to promote various events and enhance brand visibility

General Manager

E&O New Asian
01.2019 - 01.2020
  • Prepared all food and beverage items to guarantee quality and consistency throughout the restaurant
  • Maintained training program materials, enabling consistent and effective employee onboarding and development
  • Led administrative duties, such as filing systems, POS integration, financial management, and new hire training
  • Established HR and database, along with a physical filing system to streamline information management
  • Formed employee handbook and comprehensive training manuals for all front-of-house departments
  • Achieved operational success by implementing staffing strategies and upholding health and safety standards
  • Reduced 15% inventory costs through diligent monitoring and strategic ordering to align with restaurant needs
  • Executed POS system and enabled communication between systems, such as Efficient Hire and RSI
  • Organized profit & loss reports, developed budgets, and attained margin targets to support restaurant's growth

Administrative Manager/ Floor Manager

Thunderdome Restaurant Group
01.2018 - 01.2019
  • Operated, troubleshooted, and trained staff on POS and KDS systems
  • Provided exceptional customer service to ensure a positive dining experience
  • Oversaw administrative duties, including maintaining filing systems and creating comprehensive end-of-day and weekly report packages for corporate office audits
  • Monitored and managed purchase order system to meet year-to-date profit and loss goals
  • Collaborated with general and kitchen managers to update current policies for back-of-house and front-of-house staff
  • Generated weekly sales reports to track performance and identify areas for improvement
  • Conducted comprehensive onboarding, including Paycor setup, profile processing, and paperwork management
  • Utilized QuickBooks to budget, process invoices, and generate daily sales reports

Assistant Event Coordinator

Festivals, Unlimited: Beerfest
01.2014 - 01.2018
  • Led volunteers across all shifts to guarantee seamless operations
  • Developed comprehensive volunteer schedules to optimize staffing and coverage
  • Procured and distributed necessary materials for volunteers
  • Distributed event maps to management staff by facilitating clear communication and coordination during events
  • Addressed complex challenges and delivered solutions during events by applying creative thinking skills
  • Tested all Audio/Visual equipment to ensure event readiness
  • Worked with Event coordinator to ensure all milestones of event are met, prior to execution
  • Responsible for coordinating volunteer allocation

Education

High School -

St. Henry District High School
Erlanger
05.2007

Skills

  • Customer Service Expertise
  • Strategic Planning & Implementation
  • Financial Administration
  • Operations Management
  • Regulatory Compliance
  • Staff management
  • Office Administration
  • Cross-functional Collaboration
  • Advanced Problem Solving
  • Team Training & Leadership
  • Microsoft Office Suite
  • Google Suite
  • Asana
  • 85 WPM

Certification

  • Cicerone Certified- Level 1
  • NMLS license
  • CPR Certified

Education - High School

St. Henry District High School

Professional Development

  • Independent Contractor, Blink(Cincinnati)
  • Independent Contractor, Beerfest
  • Independent Contractor, BB&T Arena

Timeline

Administrative Manager

Rubenstein's Contract Carpet
12.2024 - Current

Customer Service Representative

Signature Hardware
12.2023 - 12.2024

LOA/Processor

First Community Mortgage/PrimeLending
01.2021 - 01.2023

General Manager

E&O New Asian
01.2019 - 01.2020

Administrative Manager/ Floor Manager

Thunderdome Restaurant Group
01.2018 - 01.2019

Assistant Event Coordinator

Festivals, Unlimited: Beerfest
01.2014 - 01.2018

High School -

St. Henry District High School

Similar Profiles

CREATE PROFILE
Taylor Mitchell