TAYLOR MITCHELL
Lancaster
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Willing to relocate to: Dallas, TX
Overview
9
9
years of professional experience
1
1
Certification
Work History
HR Assistant
Brenntag
03.2024 - 12.2024
- Assisting with day to day operations of the HR functions and duties
- Providing clerical and administrative support to Human Resources executives
- Compiling and updating employee records (hard and soft copies)
Benefits Specialist
Adecco
03.2023 - 01.2024
- Designed custom reports utilizing HRIS systems that provided valuable insights into employee utilization patterns.
- Assisted employees with complex benefits issues, resolving concerns in a professional manner.
- Reviewed proposed changes in legislation that could impact the company's existing benefits package, advising senior leadership accordingly.
- Established a user-friendly self-service portal enabling employees to access up-to-date information about their individual benefit plans.
- Ensured compliance with all applicable federal and state regulations regarding employee benefits programs.
Insurance Verification Specialist
Aston Carter
08.2023 - 01.2024
- Customer care experience/EDI acknowledgement
- Claims denials and following up on outstanding balances for claims
- Expedited patient referrals to specialty offices, faxed medical records, answered patient and specialty office calls and completed referral requests.
- Ability to work independently and unsupervised maintaining a superior work ethic.
- Called insurance companies for patients to obtain benefits and precertification.
- Entered referrals online to Health Referral System. Excellent computer skills.
- Prioritized workload and maintained an organized workspace.
- Diagnosis of patients
- Tracked prior authorizations from patient's insurance companies for things like MRI's CT Scans etc.
- Maintained medical records for patient's, updated charts, composed invoices and accepted co-payment
- Answered phones when needed, scheduled and confirmed appointments
- Assisted with complaints/concerns and provided feedback to appropriate personnel
Test Proctor
Prometric
06.2022 - 03.2023
- Maintained compliance with test center policies, practices and procedures.
- Secured testing materials and maintained confidentiality of all details.
- Maintained secure and positive environment conducive to testing.
- Assisted faculty with setting up tests and coordinating test spaces.
- Troubleshoot issues with computer-based examinations.
- Validated appropriate identification to allow admission to testing area.
- Helped accommodate students with disabilities or special needs for alterations to test administration.
- Supervised Number final exams for approximately Number students at conclusion of each semester
Benefits Specialist
Navient
02.2021 - 06.2022
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Reduced errors in benefit enrollments by implementing rigorous quality control checks during all stages of the process.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Customer Service Representative
Chime Solutions
06.2020 - 01.2021
- Energetic Customer Service Representative with 1 years of experience resolving customer complaints.
- Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
- Awards and Acknowledgements
- Type of Award / Award Description
- May 2017, September 2918 Awarded employee of the month at Walmart
Customer Service Representative
The Cmi Group
02.2020 - 06.2020
- Commit to balancing company goals while helping all customers find satisfactory solutions. Smart problem solver who is adept at remaining calm in stressful situations while assisting a variety of customers
Customer Service
Walmart
06.2016 - 12.2019
- Providing great customer service, handling cash and processing transactions.
- Trained over 10 associates to become cashiers or customer service representatives
- Assisting over 40 customers a day in finding or selection items and providing recommendations.
Education
High school diploma -
Life Oak Cliff High School
Dallas, TX05.2018
Skills
- Dynamic interpersonal skills
- Experience in customer support
- HR operational support
- Document management
- Microsoft Office
- Human resources
- Experienced in evaluating and responding to customer expectations
- Charismatic personality independent and group work
- Self-motivated with experience in
- Microsoft Excel
- Revenue growth strategy
Certification
Microsoft Office Specialist
Timeline
HR Assistant
Brenntag
03.2024 - 12.2024
Insurance Verification Specialist
Aston Carter
08.2023 - 01.2024
Benefits Specialist
Adecco
03.2023 - 01.2024
Test Proctor
Prometric
06.2022 - 03.2023
Benefits Specialist
Navient
02.2021 - 06.2022
Customer Service Representative
Chime Solutions
06.2020 - 01.2021
Customer Service Representative
The Cmi Group
02.2020 - 06.2020
Customer Service
Walmart
06.2016 - 12.2019
High school diploma -
Life Oak Cliff High School
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