Taylor Sturdivant
HCA Florida Orange PARK
Middleburg,FL
8
years of professional experience
Professional administrative professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.
Work History
Unit Secretary
3 Years- Coordinated patient admissions and discharges, ensuring seamless communication among medical staff.
- Maintained accurate patient records and documentation in compliance with healthcare regulations.
- Streamlined communication processes between departments to improve response times for patient needs.
- Implemented organizational enhancements that improved workflow within the unit, reducing delays in service delivery.
- Led initiatives to improve inventory management of office supplies, minimizing waste and costs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
Patient Care Technician
1 Year- Obtain patient's vital signs and report the results to the staff nurse.
- Answer patient assistance calls, assess needs, and offer qualified support.
- Maintain clean and safe environments to promote patient safety and comfort.
- Monitor, track, and convey important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Facilitate personal hygiene management, feeding and ambulation.
- Documented patient care activities in electronic medical records for accurate tracking.
- Trained new staff on best practices for patient assistance and care techniques.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Operator/Scheduler
10 Months- Answered calls and took messages for healthcare staff to maximize team productivity.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
Retail Sales Associate
2 Years 1 Month- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Customer Service Representative
6 Months- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Promoted available products and services to customers during service, account management, and order calls.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Certified Nursing Assistant
3 Months- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Transported clients for medical and personal outings.
- Assisted with end-of-life care.
Education
Bachelor of Science - Pre-Med Biology
- Dean's List
- 3.9 GPA
- Summa Cum Laude
Skills
Technical Issue Troubleshooting
Communications Strategies
Marketing and Advertising
Customer Service
Teamwork and Collaboration
Good Telephone Etiquette
POS Systems
Leadership Skills
Medical terminology knowledge
Vital sign monitoring
Clinical documentation
Phlebotomy
Data entry
Timeline
Unit Secretary
HCA Florida Orange PARK
08.2023 - CurrentRead More
Patient Care Technician
HCA Florida Orange Park
08.2022 - 08.2023Read More
Operator/Scheduler
SouthCoast Health
08.2021 - 06.2022Read More
Customer Service Representative
CDK Global
09.2019 - 03.2020Read More
Retail Sales Associate
Gap
11.2018 - 12.2020Read More
Certified Nursing Assistant
Zeppone Caring Hands
05.2018 - 08.2018Read More
Valdosta State University
Bachelor of Science from Pre-Med Biology
Read More