TAYLOR MOFFATT
Springboro
Summary
Dependable and punctual manager with exceptional skills in sales and customer service. Optimize long-term success by effectively balancing targets with resources. Professional with a knack for instilling excellent customer service etiquette and sales techniques in others. Excellent customer service, communication, and listening skills, as well as experience with cash management and point-of-sale systems. Team player who is also a good communicator. Dedicated to exceeding sales targets. Professional in retail management who is committed to exceeding the company's sales targets. Retail sales professional dedicated to exceeding customer expectations and fostering customer loyalty. A resourceful leader who can stay calm under pressure and delegate day-to-day responsibilities. Dedicated to improving efficiency by closely monitoring the quality and quantity of work performed, as well as organizing and maintaining inventory and storage areas. Capable of overseeing all aspects of front-end and back-end operations. Store Manager with a track record of increasing profits, cutting costs, improving inventory management, and improving customer service standards.
Overview
12
12
years of professional experience
Work History
Quality Assurance Inspector
Steiner
Miamisburg, OH
10.2024 - Current
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
Office Manager
TWIGS KIDS Gymnastics, Swimming & Cheer
West Carrollton, OH, US
06.2020 - Current
- Kept track of office supplies by checking inventory and ordering new supplies as needed
- Processed incoming payments and prepared vendor invoices
- Assisted with all aspects of the meeting, including preparing materials and taking notes
- Met quotas for productivity and accuracy of work that were difficult to meet
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Am in charge of the office staff
- Organized physical files and digitized records so that authorized team members could update and retrieve them quickly
- Make certain that all invoices are received by the vendors
- Increased customer satisfaction by using superior conflict resolution and problem-solving abilities
- Was in charge of billing, collection, and reporting sales
- Incoming calls were received, screened, and routed by me
- Provided expert clerical support to over internal staff and management by answering phones, copying records, preparing deliveries, and organizing incoming and outgoing correspondence
Assembler
Steiner
Miamisburg, OH
08.2023 - 10.2024
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
Insurance Agent Assistant
Eric Evans - State Farm Insurance Agent
Kettering, OH, US
06.2018 - 10.2019
- Assessed the appropriateness of payers in order to protect the organization and reduce risk
- Was in charge of posting payments to accounts and keeping track of records
- Solved issues, improved operations, and provided excellent customer service
- Answered phone calls to help customers with their questions and concerns
- Verified client information by examining existing evidence on file
- Collaborated with customers to determine their needs and deliver service
- Contacted insurance companies to inquire about policies and individual patient benefits
- Had an excellent attendance record and was always on time for work
- Processed invoices and mailed documentation to clients
- Reviewed clients cases and double-checked insurance coverage information every week
Debt Recovery Specialist
Account Control Technology
Mason, OH, US
01.2018 - 06.2018
- Maintained accuracy when reviewing and reconciling the general ledger
- Reviewed credit records to evaluate customer histories
- Overcame objections by using advanced training and persuasion techniques
- Started a payment recovery process for an overpayment
- Reached out customers to collect outstanding payments via one-time or negotiated installment methods
- Thoroughly reviewed financial statements and tax audits to correct any discrepancies
- Made direct contact with customers at their homes and businesses to collect payments
- Received phone calls and emails, setting up appointments, answering questions, and gathering information about specific concerns every day
- Collected data and entered it into a computer system
Tanning Consultant
Palm Beach Tan
West Chester Township, OH, US
05.2017 - 11.2017
- Promoted salon-exclusive products to boost retail sales
- Assigned clients to appropriate facilities based on desired treatments and health needs
- Followed all of the necessary procedures for scheduling spa appointments on a regular basis
- I'm checking in clients
- Had an excellent attendance record and was always on time for work
- Completed inventory and restocking assignments as needed
- Followed the pre-determined opening and closing procedures for each spa station
- Informed customers about the health and safety of tanning salons and procedures
Store Manager
Dollar General
West Carrollton, OH, US
06.2013 - 04.2017
- All new associates in the grocery, produce, and administrative departments were trained and supervised by me
- Manage point-of-sale systems, focusing on accuracy and efficiency
- Generated repeat business through excellent customer service
- Was in charge of the stores start-up's daily operations, which included staffing and training, inventory control, and financial functions
- Counted cash drawers and made bank deposits
- Reduced on-site cash with frequent deposits and high accuracy in predicting operations
- Increased sales by creating and analyzing weekly inventory reports
- I'm establishing a loyal customer base
- Was in charge of vendor selection and relationships in order to ensure the best pricing and on-time delivery
- Hired staff members who brought talent, enthusiasm, and experience to an already talented team of customer service employees by recruiting, interviewing, and hiring them
- All store and staff issues, financial goals, and sales were reported to the district manager
- Meet or exceed store sales and profit targets by inspiring consumer loyalty
- Was in charge of employee scheduling in order to guide operations and ensure adequate staffing during peak periods
Education
GED -
Springboro High School
Springboro, OH01.2017
Skills
- Customer relations
- Accurate money handling
- Merchandising expertise
- Opening and closing procedures
- Staff management
- Training and development
- Order management
- Bank deposit procedures
- Goals and performance
- Strategic thinker
- Inventory management
- Excellent customer service skills
- Store displays
- Customer-oriented
- Operations
- Merchandising
- Relationship building and management
- Product and service sales
- Sales expertise
- Detail-oriented
- Goal-oriented
- Customer service
Timeline
Quality Assurance Inspector
Steiner
10.2024 - Current
Assembler
Steiner
08.2023 - 10.2024
Office Manager
TWIGS KIDS Gymnastics, Swimming & Cheer
06.2020 - Current
Insurance Agent Assistant
Eric Evans - State Farm Insurance Agent
06.2018 - 10.2019
Debt Recovery Specialist
Account Control Technology
01.2018 - 06.2018
Tanning Consultant
Palm Beach Tan
05.2017 - 11.2017
Store Manager
Dollar General
06.2013 - 04.2017
GED -
Springboro High School
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