Taylor Monne
Fayetteville,AR
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
Work History
Onboarding Specialist I
J.B. HUNT Transport Services, INC
10.2018 - 06.2021
- Develop and maintain relationships with driver-applicants through verbal and written communication to ensure engagement and readiness through the onboarding process
- Streamlined new hire processes by developing efficient task workflows and checklists.
- Take phone applications for prospective drivers using online software to screen and ensure quality driver applicants are provided as potential hires
- Schedule qualified driver-applicants for onboarding and gather all required DOT and company paperwork for applicants using multiple systems to ensure DOT requirements are met before hire
- Continue to sell driver-applicants and make sure they have all pertinent information by referring to job descriptions and onboarding location information provided to the incumbent
- Inform driver-applicants who do not meet hiring requirements that they are currently ineligible, but keep the driver interested in working for J.B
- Hunt at future time
- Compose pertinent electronic documentation for safety and compliance personnel using internal and external systems required for company policies and DOT regulations
- Order driver-applicants' pre-employment screenings using company software to ensure DOT and company standards are met
- Request, order, and provide driver applicants' travel arrangements using company software and communicating with Account Managers for potential hotel arrangements and details
- Utilize company systems to document all contact with driver-applicants to improve internal communications and maintain compliance.
Insurance Verification Specialist
Mercy Medical Supply LLC
05.2018 - 08.2018
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assisted in training new employees on best practices for efficient insurance verification processes and procedures.
- Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
- Managed office logistics by scheduling appointments, maintaining files.
- Performed various administrative tasks by filing, copying and faxing documents.
- Posted payments to accounts and maintained records.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
Customer Service Representative II
Mercy Medical Supply LLC
11.2017 - 08.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Home Health Aide
Home Helpers Home Care
02.2017 - 11.2017
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Home Health Aide
EXCEPTIONAL Home Health Care
05.2015 - 07.2016
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Office Coordinator/ Receptionist
EXCEPTIONAL Home Health Care
05.2015 - 07.2016
- Operate all aspects of office machines process applications and check references, run Criminal Background Checks for all potential employees
- Schedule interviews for potential employees with appropriate supervisor
- Ensure TB tests are obtained upon hire and annual testing records maintained
- Conduct new caregiver staff orientation as needed Provide consistency in caregiver scheduling and arrange appointments
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Enhanced communication within the team through regular meetings and detailed reporting.
Restorative Aide
Sunny Springs Nursing & Rehab
08.2014 - 11.2015
- Enhanced patient recovery by providing comprehensive restorative care and assistance with daily activities.
- Supported physical therapy sessions for improved mobility and strength in patients.
- Assisted patients with range-of-motion exercises, promoting flexibility and preventing muscle atrophy.
- Collaborated with interdisciplinary teams to develop individualized care plans, ensuring optimal patient outcomes.
- Monitored patient progress and reported changes to supervising therapists, maintaining effective communication among team members.
- Provided emotional support to patients throughout their rehabilitation process, fostering a nurturing environment conducive to healing.
- Maintained detailed records of treatments administered, facilitating accurate documentation and continuity of care for each patient.
- Complied with infection control protocols while performing various tasks such as wound dressing changes or transferring patients between surfaces.
- Promoted a safe environment by adhering to facility policies and procedures during all aspects of patient care delivery.
- Developed rapport with patients and families through empathetic communication, easing anxieties related to injury recovery processes.
- Facilitated group activities designed to enhance socialization skills among rehabilitating individuals, contributing to overall well-being improvements.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of restorative care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Certified Nursing Assistant
Sunny Springs Nursing & Rehab
01.2014 - 11.2015
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Certified Nursing Assistant
Carriage House Manor
06.2013 - 01.2014
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
Associate's Degree - Pre - Nursing Studies
Paris Junior College
Sulphur Springs06.2016
General Studies - General Studies
Independence Community College
Independence, KS05.2009
Skills
- English
- Call Center
- Time Management
- Microsoft Office
- 50 WPM
- Active listening
- Performance tracking
- Problem-solving
- Software knowledge
- Organizational skills
- Customer service
- Information Protection
Awards
Top Performer of The Quarter 2021
References
- Marissa Hall (479) 640-8654
- Brandy Zoungrana (469)-275-2643
- Marcus Harris (479) 372-7946
- Larissa Rodriguez (479) 899-2635
- Ka'Fredrick Pless (903)-243-7279
Timeline
Onboarding Specialist I
J.B. HUNT Transport Services, INC
10.2018 - 06.2021
Insurance Verification Specialist
Mercy Medical Supply LLC
05.2018 - 08.2018
Customer Service Representative II
Mercy Medical Supply LLC
11.2017 - 08.2018
Home Health Aide
Home Helpers Home Care
02.2017 - 11.2017
Home Health Aide
EXCEPTIONAL Home Health Care
05.2015 - 07.2016
Office Coordinator/ Receptionist
EXCEPTIONAL Home Health Care
05.2015 - 07.2016
Restorative Aide
Sunny Springs Nursing & Rehab
08.2014 - 11.2015
Certified Nursing Assistant
Sunny Springs Nursing & Rehab
01.2014 - 11.2015
Certified Nursing Assistant
Carriage House Manor
06.2013 - 01.2014
Associate's Degree - Pre - Nursing Studies
Paris Junior College
General Studies - General Studies
Independence Community College
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