Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse
Taylor Monroe

Taylor Monroe

Lumberton,NC

Summary

Dynamic hospitality professional with extensive experience at Arnold’s Restaurant, excelling in customer service and cash handling. Recognized for enhancing guest experiences through effective communication and problem-solving. Proven ability to manage high-volume environments while maintaining cleanliness and organization, contributing to increased sales and customer loyalty.

Overview

12
12
years of professional experience

Work History

Bartender/waitress

Arnold’s Restaurant
04.2023 - 11.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Secretary

TCH Construction Group
03.2019 - 06.2023
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted in preparing detailed reports for management, enabling informed decision-making.
  • Provided comprehensive support to new staff, facilitating faster integration into team.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.

Cashier , Waitress, Hostess

Zenos Italian Restaurant
04.2013 - 03.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Increased sales of promotional items by informing customers about current offers.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.

Education

Associate Degree In Nursing -

Robeson Community
Lumberton, NC

High School Diploma -

Lumberton Senior High School
Lumberton, NC
06.2012

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Outgoing personality
  • Clear and effective communication
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Complex Problem-solving
  • Payment processing
  • Handling difficult customers
  • Cash register operation
  • Menu memorization
  • Memory retention
  • Hospitality service expertise
  • Service-oriented mindset
  • Professional appearance
  • Suggestive selling
  • Food service
  • Team training and development
  • Inventory
  • Sales expertise
  • Salesmanship
  • Performance improvement
  • Food running
  • Staff management
  • Basic accounting
  • Order management
  • Ordering procedures
  • Fluency in language
  • Dining room management
  • Organizational growth
  • Anticipating guest needs
  • Hospitality and accommodation
  • Courteous
  • Cash and credit transactions
  • Outstanding customer service
  • Excellent judgment

Timeline

Bartender/waitress

Arnold’s Restaurant
04.2023 - 11.2024

Secretary

TCH Construction Group
03.2019 - 06.2023

Cashier , Waitress, Hostess

Zenos Italian Restaurant
04.2013 - 03.2017

Associate Degree In Nursing -

Robeson Community

High School Diploma -

Lumberton Senior High School

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Taylor Monroe