Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Montano

Denver,CO

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Auction industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Business Services Specialist II

Manheim Denver Auto Auction
02.2019 - Current


  • Enhance customer satisfaction with efficient communication and problem-solving techniques.
  • Provide administrative support for multiple departments, improving overall efficiency in daily tasks.
  • Assist in budget management by tracking expenses, reconciling financial data, and providing detailed reports for decision-making purposes.
  • Develop training materials to facilitate onboarding of new employees, ensuring a smooth transition into the company culture.
  • Support project teams with timely delivery of resources, documentation, and relevant information to achieve project objectives.
  • Investigate and resolve customer inquiries and complaints quickly.
  • Maintain up-to-date knowledge of service changes.
  • Follow up with customers about resolved issues to maintain high standards of customer service.
  • Cross-train and backed up other customer service managers.
  • Lead the L.D.M. department meetings and informational day to day data entry updates. (yellow belt certified)
  • Have training in LDM, Udaap, safe driving , Harassment claims and more.




Vehicle Photographer

Manheim Denver Auto Auction
09.2014 - Current
  • Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Continuously improved technical skills by staying updated on industry trends and new equipment.
  • Took photos from different angles and perspectives to capture perfect images.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Trained new photographers in use of camera equipment and editing software.
  • Cross trained in multiple departments learning many Auction skills to help maintain work flow.
  • Completed leadership boot camp in 2018.


Sandwich Artist

Subway Restaurants
01.2013 - 08.2014
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Expedited order processing for increased efficiency in high-volume periods.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Increased speed of service through effective multitasking and time management skills.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Dining Host/To-Go Server

Chillis
04.2012 - 08.2013
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.

Education

High School Diploma -

Eaglecrest High School
Centennial, CO
06.2011

Skills

  • Performance Metrics
  • Team Leadership
  • Process Improvement
  • Adaptability
  • Problem Solving
  • Customer Relationship Management
  • Organizational Skills
  • Multitasking
  • Financial Analysis
  • Attention to Detail
  • Customer Service
  • Recordkeeping Strengths

Timeline

Business Services Specialist II

Manheim Denver Auto Auction
02.2019 - Current

Vehicle Photographer

Manheim Denver Auto Auction
09.2014 - Current

Sandwich Artist

Subway Restaurants
01.2013 - 08.2014

Dining Host/To-Go Server

Chillis
04.2012 - 08.2013

High School Diploma -

Eaglecrest High School

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Taylor Montano