TAYLOR MOORE
Burlington,NC
Summary
Optimized workspace efficiency and resolved customer inquiries to improve service satisfaction levels.
Overview
13
13
years of professional experience
Work History
Warehouse/Machine Operator
Medline
Mebane, NC
09.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Monitored production processes, ensuring adherence to safety and quality standards.
- Trained new operators on machine functions and safety protocols.
- Assisted in troubleshooting equipment issues, minimizing disruptions in operations.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Sales Manager
Dynasty Innovations
Greensboro,NC
08.2024 - 09.2025
- Developed and implemented sales strategies to enhance market presence.
- Led a team of sales representatives, fostering collaboration and accountability.
- Analyzed market trends to identify opportunities for business growth.
- Established strong relationships with key clients, driving customer loyalty.
- Conducted training sessions to improve staff product knowledge and selling techniques.
- Monitored sales performance metrics to assess team effectiveness and drive improvements.
- Collaborated with marketing teams to align campaigns with sales objectives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Rural Carrier Associate
United States Postal Service
Burlington, NC
05.2020 - 06.2025
- Delivered exceptional customer service by responding to inquiries and providing accurate information regarding postal services.
- Managed daily route planning to ensure timely and efficient mail delivery across designated areas.
- Operated and maintained postal delivery vehicles, ensuring compliance with safety regulations and company policies.
- Trained new associates on delivery protocols and safety procedures, fostering a culture of teamwork.
- Resolved customer complaints and issues professionally, enhancing overall customer satisfaction.
- Adapted to changing weather conditions and road situations to ensure safe and timely mail delivery.
- Promoted postal services through community engagement, increasing awareness and utilization of available offerings.
- Executed special delivery requests, ensuring customer needs were met with precision and care.
- Developed strong relationships with regular customers, contributing to a loyal and satisfied client base.
Debt Collector
PRA Group
04.2019 - 05.2020
- Maintained accurate records of all collections activities and client communications to ensure compliance and transparency.
- Utilized negotiation skills to establish payment plans.
- Employed data management software to track outstanding debts and streamline the collections process.
- Collaborated with cross-functional teams to resolve client disputes and improve customer satisfaction.
- Conducted regular follow-ups with clients to ensure timely payments and address any concerns.
- Monitored account statuses and escalated unresolved cases to management for further action.
- Developed and maintained strong relationships with clients to facilitate open communication and resolve issues.
- Generated detailed reports on collection efforts and outcomes for monthly performance reviews.
- Executed outbound calls to clients to discuss overdue accounts and negotiate settlements.
- Ensured adherence to federal and state regulations regarding debt collection practices.
- Maintained confidentiality of client information and adhered to data protection policies.
- Resolved customer inquiries and complaints in a professional and timely manner.
- Coordinated with legal teams when necessary for escalated collections or litigation processes.
Personal Care Assistant
Home Sweet Home Care Services
Ramseur, NC
01.2015 - 04.2020
- Provided compassionate personal care to clients, assisting with daily living activities and ensuring their comfort and dignity.
- Developed individualized care plans tailored to clients’ specific needs, enhancing their overall quality of life.
- Maintained accurate records of services provided and documented clients’ progress to ensure continuity of care.
- Collaborated with healthcare teams to coordinate comprehensive care and support for clients and their families.
- Responded effectively to emergencies, administering first aid and contacting appropriate medical services when necessary.
- Participated in ongoing training and education to stay current with best practices in personal care and client support.
Kitchen Staff
Chris's Restaurant
Graham, NC
06.2014 - 11.2016
- Prepared and assembled ingredients according to menu specifications to ensure quality and consistency.
- Maintained cleanliness and organization of the kitchen workspace, adhering to health and safety regulations.
- Monitored inventory levels and assisted in ordering supplies to prevent shortages and ensure smooth operations.
- Executed food presentation and plating techniques to meet restaurant standards and enhance customer experience.
- Assisted in training new kitchen staff on proper cooking techniques and kitchen protocols to uphold quality standards.
- Implemented waste reduction strategies that improved kitchen sustainability and minimized food costs.
- Conducted regular cleaning and maintenance of kitchen appliances to ensure optimal performance and safety.
- Executed daily opening and closing procedures to maintain an efficient workflow and adhere to operational standards.
Machine Operator
Cree Inc.
Durham, NC
01.2014 - 01.2015
- Monitored production processes to identify and resolve any issues, reducing downtime by implementing timely interventions.
- Calibrated equipment and conducted routine maintenance checks to uphold safety and quality standards.
- Performed quality control inspections on finished products, ensuring adherence to specifications and reducing waste.
- Responded promptly to machine malfunctions, employing troubleshooting skills to minimize production delays.
Production Worker
Cheryl's Finishing
Burlington, NC
01.2013 - 01.2014
- Operated machinery and equipment in a safe and efficient manner to meet production targets.
- Maintained high standards of quality control by conducting regular inspections and assessments of products.
- Executed daily production schedules to meet deadlines while adhering to safety regulations and company policies.
- Coordinated with quality assurance teams to resolve product issues swiftly, minimizing impact on production schedules.
Education
Bachelor of Business Administration (BBA) - undefined
South University
United States01.2029
High School Diploma - undefined
Southern Alamance High School
Graham, NC01.2015
Skills
- Enhanced documentation processes to ensure accuracy and efficiency
- Enhanced workplace conduct and communication standards
- Demonstrated empathy and understanding in interactions with individuals
- Assisted in organizing team meetings to facilitate project discussions Supported project documentation efforts to maintain clear communication Helped coordinate schedules to ensure timely completion of tasks
- Assisted in managing multiple tasks simultaneously to support team objectives Coordinated schedules and resources to facilitate project completion Contributed to team efforts by prioritizing tasks effectively
- Facilitated effective communication through active listening techniques
- Ensured adherence to safety compliance standards and regulations
- Oversaw document control processes to ensure compliance and accuracy
- Cultivated and maintained strong client relationships to enhance customer loyalty
- Implemented strategies to enhance operational efficiency
- Ensured strict adherence to project deadlines and timelines
- Oversaw inventory management processes to ensure optimal stock levels
- Facilitated effective team collaboration to enhance project outcomes
- Executed comprehensive problem-solving strategies to identify and resolve operational challenges
- Demonstrated meticulous attention to detail in all tasks and projects
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Oversaw confidentiality protocols and ensured compliance with data protection standards
- Executed comprehensive route planning to optimize delivery efficiency
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Optimized scheduling and prioritization of tasks to enhance productivity
- Demonstrated advanced proficiency in computer applications and software tools
- Driven initiatives to achieve measurable outcomes and enhance performance
- Demonstrated rapid acquisition of new skills and knowledge in diverse environments
- Assisted in organizing training sessions to enhance employee skills Supported development initiatives by providing resources and materials Collaborated with team members to facilitate knowledge sharing
- Led change management initiatives to enhance organizational efficiency
- Directed operations management initiatives to enhance efficiency and productivity
Accomplishments
Maintaining a 4.0 GPA as well as a spot on The Chancellor’s list at South University.
Timeline
Warehouse/Machine Operator
Medline
09.2025 - Current
Sales Manager
Dynasty Innovations
08.2024 - 09.2025
Rural Carrier Associate
United States Postal Service
05.2020 - 06.2025
Debt Collector
PRA Group
04.2019 - 05.2020
Personal Care Assistant
Home Sweet Home Care Services
01.2015 - 04.2020
Kitchen Staff
Chris's Restaurant
06.2014 - 11.2016
Machine Operator
Cree Inc.
01.2014 - 01.2015
Production Worker
Cheryl's Finishing
01.2013 - 01.2014
Bachelor of Business Administration (BBA) - undefined
South University
High School Diploma - undefined
Southern Alamance High School