Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Moore

Charlotte,North Carolina

Summary

Hardworking and passionate team member with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

International Flight Attendant

American Airlines
08.2019 - Current
  • Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
  • Attended regular trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Optical Sales Consultant

MyEyeDr
04.2017 - 08.2019
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.

Technical Consultation Agent

Best Buy - Geek Squad
02.2013 - 07.2017
  • Researched and identified solutions to technical problems.
  • Configured and tested new software and hardware.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Generated new sales, retained existing members and grew overall book of business through multiple product offerings.
  • Built rapport quickly and persuaded customers to buy without applying pressure.

Education

Bachelor of Arts - Psychology

North Carolina State University
Raleigh, NC
12.2016

Skills

  • Conflict Resolution Techniques
  • Emergency Procedures Knowledge
  • Public Speaking
  • Critical Thinking
  • Active Listening
  • Company Culture and Values
  • Verbal and Written Communication
  • Persuasive Selling
  • Compelling Leadership Skills
  • Risk Mitigation

Timeline

International Flight Attendant

American Airlines
08.2019 - Current

Optical Sales Consultant

MyEyeDr
04.2017 - 08.2019

Technical Consultation Agent

Best Buy - Geek Squad
02.2013 - 07.2017

Bachelor of Arts - Psychology

North Carolina State University

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Taylor Moore