Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Moralis

Glenolden,PA

Summary

Detail-oriented Telecommunications & Call Center professional with 5+ years of experience coordinating staff assignments, handling high-volume communications, and supporting dispatch-style operations. Skilled in multi-line systems, emergency response, documentation, schedule management, and strict adherence to safety, security, and HIPAA guidelines.

Overview

7
7
years of professional experience

Work History

Telecommunication Operator

Crozer Chester Medical Center
Chester, PA
01.2023 - 05.2025
  • Managed 60+ multi-line calls daily, coordinating communication and directing staff.
  • Dispatched emergency response teams and executed critical code alerts.
  • Assigned and contacted clinical personnel to support operational coverage.
  • Verified staff response activities and maintained accurate documentation.
  • Handled schedules, directories, and personnel information securely.

Call Center Customer Service Representative

Gracious Living Home Care
Philadelphia, PA
09.2020 - 01.2023
  • Assigned and coordinated caregiver schedules based on service needs.
  • Contacted employees to fill open shifts, manage call-outs, and adjust coverage.
  • Updated service logs, staff availability, and administrative documentation.
  • Performed call-center communication in a fast-paced support environment.

Customer Service Cashier

Wawa
Essington, PA
09.2018 - 09.2020
  • Supported high-volume operations with accuracy and efficiency.
  • Trained new team members on procedures and POS systems.
  • Completed daily reports and handled transactions with precision.

Education

High School Diploma -

Commonwealth Charter Academy

Skills

    Crew & Staff Scheduling

    Dispatch & Assignment Coordination

    Multi-Line Phone Systems

    High-Volume Call Handling

    Payroll Verification Support

    Emergency Response Protocols

    Microsoft Word, Excel, Outlook

    Report Preparation

    Clerical & Administrative Support

    Safety & Security Compliance

    Strong Verbal & Written Communication

Timeline

Telecommunication Operator

Crozer Chester Medical Center
01.2023 - 05.2025

Call Center Customer Service Representative

Gracious Living Home Care
09.2020 - 01.2023

Customer Service Cashier

Wawa
09.2018 - 09.2020

High School Diploma -

Commonwealth Charter Academy
Taylor Moralis