Taylor Morgan
Customer Service
Livingston,TX
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Family Dollar. Skilled in money handling and demonstrating unwavering professionalism and courtesy. Excelled in resolving complaints and fostering customer loyalty, significantly contributing to a positive shopping environment. Showcases strong time management and empathy, ensuring high-quality service in fast-paced settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Family Dollar
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Customer Service Cashier
Piney Woods Snow Cones
05.2023 - 09.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
Server
Wet Deck
09.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
Diploma -
Livingston High School
Livingston, TX04.2022
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
- Written and verbal communication
- Professionalism and Courtesy
Certification
TABC & Food Handling
Timeline
Cashier
Family Dollar
05.2024 - Current
Customer Service Cashier
Piney Woods Snow Cones
05.2023 - 09.2023
Server
Wet Deck
09.2022 - 01.2023
Diploma -
Livingston High School
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