Taylor Morgan
Taylorsville,Kentucky
Summary
I am a hardworker with 5 years in retail management and 9 years in customer service. I would love the opportunity to grow and build my leadership skills.
Overview
9
9
years of professional experience
Work History
Receptionist/Customer Service
Elk Creek Animal Hospital
08.2023 - Current
- While working at both Elk Creek Animal Hospital locations my primary responsibilities were scheduling appointments, listening to clients to make the decision if I would be able to assist them with their questions or whether a vet needed to see their pet or speak to the owner. I was in charge of keeping notes left for the doctors and insuring they were seen and responded to. Morning and afternoon till audits were completed to ensure accurate counts.
Sales Lead
American Eagle Outfitters, Inc
05.2022 - 08.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained new employees on customer service, money handling and organizing strategies.
Assistant Manager
North Face
12.2021 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Store Manager
Charlotte Russe, Inc
04.2021 - 12.2021
- While at Charlotte Russe I am in charge of hiring and training associates and new members of management. Weeekly Sales Driving Reports to review our top sales and adjusting our front sales racks and windows to reflect our "hottest" items. I complete daily safe and cash drawer audits to ensure no overages or shortages. scheduling and working with employees to ensure that their shifts are covered and productive. Setting walls and fixtures, as well as updating the windows to drive sales.
Business Development Representative
Mercedes-Benz
10.2018 - 04.2021
- While working at Mercedes Benz my key responsibilities were contacting our clients to inform them of any recalls or special promotions we were running that pertained to their vehicles. As well as calling clients before and after their visits to ensure complete satisfaction with their completed services.
Assistant Manager
Charlotte Russe, Inc
10.2016 - 10.2018
- While at Charlotte Russe I was in charge of hiring and training associates and new members of management. I completed daily safe and cash drawer audits to ensure no overages or shortages. scheduling and working with employees to ensure that their shifts were covered and productive. Setting walls and fixtures, as well as updating the windows to drive sales.
Education
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Spencer County High School
Taylorsville, KY06.2016
Skills
- Customer service
- Management
- Organizational skills
- Sales
- Scheduling
- Cash Handling
Timeline
Receptionist/Customer Service
Elk Creek Animal Hospital
08.2023 - Current
Sales Lead
American Eagle Outfitters, Inc
05.2022 - 08.2023
Assistant Manager
North Face
12.2021 - 05.2022
Store Manager
Charlotte Russe, Inc
04.2021 - 12.2021
Business Development Representative
Mercedes-Benz
10.2018 - 04.2021
Assistant Manager
Charlotte Russe, Inc
10.2016 - 10.2018
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Spencer County High School