Taylor Morris
Rockmart,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent critical thinking skills and sound judgment to positively impact company success. Aim to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Water Mitigation Technician
Atlantis Restorations
01.2023 - Current
- Monitored water production and tested water samples to evaluate quality and safety.
- Enhanced customer satisfaction by promptly addressing water damage concerns and providing efficient mitigation solutions.
- Improved drying time by utilizing advanced equipment such as air movers, dehumidifiers, and moisture meters.
- Optimized resource allocation by regularly updating and sharing progress reports with team members and supervisors to ensure all projects were completed within budget and schedule constraints.
- Conducted regular inspections to enforce compliance with safety and environmental regulations.
- Prevented mold growth by thoroughly cleaning affected areas with antimicrobial agents.
- Reduced property damage by quickly responding to emergency calls and assessing the extent of water damage.
- Increased client satisfaction through excellent communication regarding mitigation processes and timelines.
- Performed accurate moisture readings with specialized tools for optimal drying conditions.
- Demonstrated adaptability by effectively handling unexpected changes or challenges during restoration projects.
- Completed thorough documentation of job progress, including photographs, notes, and moisture measurements.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Service Manager
Massey Services Pest Prevention
03.2022 - 01.2023
- Inspected commercial and residential properties to determine pest problems and implement most cost-effective solutions.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Prepared detailed reports to provide information on pest activity and recommend corrective actions.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Fostered excellent service leading to positive online reviews.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Inspected equipment for proper functionality to effectively facilitate application.
- Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
- Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Collaborated closely with sales representatives, providing expert advice on potential services to offer prospective clients during consultations.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Adhered strictly to local pesticide application guidelines, minimizing environmental impact while maximizing efficacy against target pests.
- Established team priorities, maintained schedules and monitored performance.
Pest Technician
Massey Services
09.2020 - 03.2022
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Prepared reports and kept detailed records of pest control activities.
- Fostered excellent service leading to positive online reviews.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Ensured compliance with federal, state, and local regulations governing the application of pesticides in residential and commercial settings.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Assisted in training new technicians on company procedures, safety protocols, and best practices in pest management techniques.
- Improved company reputation by promptly addressing customer concerns and resolving issues effectively.
Plant Nursery Worker
Willis Orchard Company
03.2016 - 06.2020
- Inspected plants to identify for signs of disease or infestation and address problems early.
- Inspected equipment and machinery to identify and schedule repair and maintenance, managing wear and tear.
- Educated customers on proper plant care techniques, increasing their chances of success with purchased items at home.
- Enhanced customer satisfaction through the timely fulfillment of special orders and requests for specific plant varieties.
- Operated tractors and used wheelbarrows to move containerized shrubs, plants and trees from one destination to another.
- Assembled and maintained greenhouses and other structures to assist with business operations.
- Ensured the healthiest possible plants were available for sale by routinely inspecting specimens for quality control purposes.
- Contributed to a safe working environment by maintaining clean, organized, and hazard-free workspaces throughout the nursery.
- Answered questions and provided information regarding plants and care to help customers make informed decisions.
- Supported sales team in achieving revenue targets with in-depth knowledge of available products and proactive upselling techniques when appropriate.
- Demonstrated adaptability while working across diverse roles, including propagation, maintenance, retail support, and customer service functions as needed within the nursery setting.
Education
High School Diploma -
Cass High School
White, GA05.2013
Skills
- Instrument Calibration
- Data Analysis
- Decision Making Aptitude
- Report Writing
- Sample collecting
- Corrective Action Implementation
- Hazardous Materials Handling
- Equipment Operation
- Staff Management
- Expert in ServPro
- Professional and Courteous
- Customer Relationship Management
Certification
IICRC, Atlantic Restoration - 09/2023-09/2024
Timeline
Water Mitigation Technician
Atlantis Restorations
01.2023 - Current
Service Manager
Massey Services Pest Prevention
03.2022 - 01.2023
Pest Technician
Massey Services
09.2020 - 03.2022
Plant Nursery Worker
Willis Orchard Company
03.2016 - 06.2020
High School Diploma -
Cass High School
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