Taylor Morris
Hayesville,NC
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Manager
Veteran Contracting Cafe
05.2024 - 09.2024
- *New coffee shop that didn't make it so I was let go due to financial inadequacies.*
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed and maintained relationships with customers and suppliers through account development.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Barista
Crafted Dough
03.2024 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Sales Associate
Blue Ridge Olive Oil Company
09.2023 - 03.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
Dog Bather
Heathers House of Grooming
07.2023 - 09.2023
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Enhanced customer satisfaction by providing gentle and thorough dog bathing services.
- Promoted additional grooming services such as nail trimming or ear cleaning when appropriate, increasing overall revenue for the business.
- Increased repeat business with personalized care and attention to each dog''s unique needs.
- Maintained a clean and organized workspace for efficient grooming operations.
- Ensured all dogs were thoroughly dried using appropriate techniques, reducing the risk of skin irritations or infections.
- Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
- Observed animal behavior during bathing sessions, reporting any concerns or issues to management promptly.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
Barista
Starbucks
06.2021 - 12.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Hostess
Cotton Patch Cafe
12.2018 - 03.2019
- *Stopped working due to the pandemic. Lived with immunocompromised mother and had to keep her safe.*
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
No Degree -
Tarrant County College District
Fort Worth, TXHigh School Diploma -
Richland High School
North Richland Hills, TX05.2014
Skills
- Time Management
- Team Leadership
- Project Management
- Strategic Planning
- Staff Training and Development
- Operations Management
- Verbal and written communication
- Customer Relationship Management (CRM)
- Staff Management
- Complex Problem-Solving
- Cash Handling
- POS System Operation
- Espresso machine operation
- Safe Food Handling Practices
- Coffee expertise
- Maintaining cleanliness
- Proper lifting techniques
- Sanitation Procedures
- Basic First Aid
- Shampoo selection expertise
- Patience with Animals
- Blow Drying Skills
- Pet safety awareness
Timeline
Manager
Veteran Contracting Cafe
05.2024 - 09.2024
Barista
Crafted Dough
03.2024 - 06.2024
Sales Associate
Blue Ridge Olive Oil Company
09.2023 - 03.2024
Dog Bather
Heathers House of Grooming
07.2023 - 09.2023
Barista
Starbucks
06.2021 - 12.2022
Hostess
Cotton Patch Cafe
12.2018 - 03.2019
No Degree -
Tarrant County College District
High School Diploma -
Richland High School
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