Taylor Morris
Warrenville,IL
Summary
Motivated and detail-oriented professional with strong experience in fast-paced, high-pressure environments. Skilled in managing multiple priorities, resolving customer concerns, and delivering accurate information with clarity and confidence. Known for exceptional communication, time management, and problem-solving abilities. Brings a calm, organized approach to challenging situations, along with a strong commitment to teamwork, reliability, and high-quality service. Ready to contribute adaptability, professionalism, and strong interpersonal skills to support efficient operations and positive organizational outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Call Taker
Superior Air-Ground Ambulance Service Inc.
08.2025 - Current
- Managed incoming emergency calls, prioritizing urgency and dispatching appropriate response teams.
- Assisted in maintaining accurate records of calls and responses for operational reviews.
- Utilized computer-aided dispatch systems to streamline communication between callers and field units.
- Coordinated with medical personnel to ensure timely relay of critical information during emergencies.
- Enhanced call handling efficiency through effective multitasking and rapid data entry skills.
- Handled sensitive information with discretion, safeguarding customer privacy while adhering to company policies and regulations.
Supervisor
Spread Bagelry
10.2022 - 11.2024
- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Managed inventory levels, optimized stock levels, and minimized shortages and waste through effective oversight, while accurately documenting store order requirements.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Managed customer inquiries and facilitated the refund process.
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
- Prepared quality food, and labeled, dated, and covered items to preserve freshness.
Store Manager
Little Caesars
05.2017 - 10.2022
- Oversaw daily store operations to ensure compliance with company standards.
- Implemented inventory management strategies and conducted audits to reduce waste and optimize stock levels.
- Completed weekly store and Pepsi orders within budget constraints.
- Maintained financial integrity through precision in deposit handling, and ensured managers' adherence to appropriate cashiering procedures.
- Managed customer complaints, concerns, and refund processes.
- Implemented a store scheduling system for the efficient management of employee work shifts and schedules.
- Trained and mentored staff on customer service best practices and operational procedures.
Education
Bachelor of Science - Criminal Justice
Wilmington University
New Castle, DE12-2024
Skills
- Teamwork
- Ability to manage stress
- Complaint handling
- Typing speed
- Customer service
- Time management
- Decision-making
- Communication
- Attention to detail
- Organization
Certification
- Human Trafficking Awareness- prevention and intervention.
- Child Abuse & Advocacy Studies- signs and prevention
Timeline
Call Taker
Superior Air-Ground Ambulance Service Inc.
08.2025 - Current
Supervisor
Spread Bagelry
10.2022 - 11.2024
Store Manager
Little Caesars
05.2017 - 10.2022
Bachelor of Science - Criminal Justice
Wilmington University