Taylor Morris

• Led training sessions for new team members on best practices in customer engagement.
• Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
• Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
• Trained new team members on company guidelines and best practices for exceptional customer service delivery.
• Helped customers understand return policies and processed items.

Responsible for ensuring the smooth operation of the store from opening to closing. Daily responsibilities

include managing the scheduling of breaks and cart retrieval, ensuring that all front-end staff, including cashiers,

baggers, and office clerks, remain focused and on task throughout the day. Providing exceptional customer

service by assisting customers with returns, processing money orders, bill payments, and managing lottery

transactions. Additionally in overseeing front-end store operations, addressing issues that may arise, and

maintaining a positive and efficient work environment

• My position was to handle on boarding new hires which was activating all new badges, taking their pictures, going over all building rules and safety, giving them a tour of the building, and training them for the job, helping to do payroll, communicating with security to deactivate and activate badges, run production numbers for associates, all of the shifts attendance and missed punches, make sure everyone was logged into the correct job, listen to and account for the call in line, call and let people go, COVID surveys when someone was diagnosed.

• My job was to grab from a lit up cubby, count all the items, double check the invoice for correct item amount, pack in corresponding box or bag, adhere the shipping label and place customers order onto the shipping line. Once all cubbyholes in that area are clear, I was to move to a different area with more orders.

• My job was to run the cash register, interact with guests, clean the store, stock the shelves, print photo orders, make canvases or other special photo orders, unload the weekly truck, face the store at the end of shift, take the trash out, vacuum, clean all surfaces when covid hit. As a Pharmacy technician I was to help the pharmacist with long lines of customers, just as i would at the front of the store.

• My job was to open the store, make pastas, cook other items on the menu, unload truck, FIFO the freezer and walk in cooler, clean restaurant, clean the parking lot, and do the basic parts of opening a restaurant.

• Prep pizza toppings, make pizzas

• My job in “hospital” was to find back ordered or missing items for customers online orders, make sure fedex got onto the truck before the deadline and pack 1 item online orders. As a picker my job was to use an RF scanner to pick items for customers online orders.