My objective is to demonstrate my strengths in delivering quality customer support by exhibiting exceptional communication and interpersonal skills. Detail-oriented Customer Service Professional with 5 years of experience in administrative roles. Skilled in Microsoft Office and clerical tasks, with a focus on accuracy and efficiency in fast-paced environments.
Work History
School Resource Officer
1 Year 1 Month
Valor Security | 08.2025 - Current
Enforced school safety protocols, ensuring secure environments for students and staff.
Conducted regular safety drills, enhancing preparedness among students and faculty.
Collaborated with educators to develop conflict resolution programs tailored to student needs.
Provided mentorship to at-risk youth, fostering positive relationships within the school community.
Security Guard
2 Years 6 Months
Allied Universal | 12.2022 - 06.2025
Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies
Monitored surveillance cameras and alarm systems, responding swiftly to suspicious activities and emergencies to enhance overall safety
Implemented access control measures by verifying identification credentials of individuals entering restricted areas
Implemented access control measures by verifying identification credentials, ensuring restricted areas remained secure
Performed regular checks on fire extinguishers, alarms, and other safety equipment to ensure proper functioning at all times
Assisted visitors with directions, inquiries, and general assistance.
Provided excellent customer service by assisting visitors with directions, inquiries, and general assistance as needed
Collaborated with the facilities team to ensure proper functioning of security systems, such as access control and surveillance cameras
Actively ensured the safety of individuals
Office Administrator
2 Years 11 Months
City of Atlanta | 06.2016 - 05.2019
Managed daily administrative tasks, including answering phone calls, responding to emails, and organizing meetings
Checked stock levels and placed orders for office supplies inventory.
Tracked inventory of office supplies and ordered new materials as needed
Implemented efficient filing system, enhancing document retrieval speed and organization
Collaborated with HR to onboard new employees, preparing paperwork and facilitating orientation sessions
Ensured confidentiality of sensitive information to maintain trust. with utmost discretion and ensured compliance with data protection policies
Handled confidential information with utmost discretion and ensured compliance with data protection policies
Supported budget planning by compiling data and generating financial reports for management review
Maintained accurate inventory records to ensure adequate supply availability. of office supplies and ordered new materials as needed
Make decisions that address keeping in line with office policies
Education
No Degree - Dental Assisting
UEI College | Morrow, GA | 05.2027
High School Diploma
Coretta Scott King High | Atlanta, GA | 05.2014
Skills
Customer service
Microsoft Office (8 years)
Administrative support
Crisis Management
Incident Reporting
Conflict Resolution
Conflict resolution
Operating system management
Surveillance Monitoring
Office management
Clerical skills
Effective communication
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer