Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Mortimer

Cashton,WI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Dairy/Frozen Food Department Manager

Hansens IGA
09.2021 - Current
  • Enhanced customer satisfaction by ensuring the frozen food department was consistently well-stocked and organized.
  • Reduced product waste by implementing efficient inventory management processes for the frozen food section.
  • Increased sales in the frozen food department through strategic product placement and attractive displays.
  • Ensured optimal quality control by conducting regular checks on freezer temperatures and maintaining cleanliness standards within the department.
  • Collaborated with store management to develop promotional strategies for the frozen food section, resulting in increased revenue.
  • Provided exceptional customer service, promptly addressing inquiries and assisting shoppers in locating desired products within the frozen food aisles.
  • Analyzed sales data to identify trends and adjust inventory levels accordingly for maximum profitability in the frozen food section.
  • Worked closely with vendors to negotiate pricing agreements and secure reliable supply chains for high-quality products.
  • Assisted customers with special dietary needs by recommending suitable alternatives available within the frozen food section.
  • Proactively addressed out-of-stock situations by collaborating with warehouse staff to expedite replenishment efforts where necessary.
  • Participated in store-wide inventory counts, accurately accounting for all items within the frozen food section and identifying discrepancies where necessary.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Night Shift Supervisor

Hansens IGA
02.2020 - 09.2021
  • Enhanced team efficiency by implementing streamlined processes and procedures for night shift operations.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing support to staff members.
  • Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
  • Ensured safety of all employees by conducting regular safety checks, addressing potential hazards, and enforcing company policies.
  • Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
  • Improved customer satisfaction by addressing concerns promptly and ensuring high-quality service from the night shift team.
  • Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
  • Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
  • Evaluated employee performance regularly, offering constructive feedback and identifying opportunities for growth or additional training needs.
  • Assisted customers with complaints, questions and concerns.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Provided support to upper management by generating comprehensive reports detailing productivity, employee performance, inventory levels, and other relevant metrics from the night shift operations.

Cashier

Hansens IGA
08.2019 - 02.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Deli/Bakery Worker

Hansens IGA
09.2017 - 08.2019
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, organized bakery/deli area.
  • Boosted sales by creating visually appealing displays and promoting featured products effectively.
  • Prepared fresh bakery and deli items daily, ensuring consistent product quality for customers.
  • Ensured compliance with food safety standards by properly storing, labeling, and handling ingredients.
  • Increased repeat business through building strong relationships with regular customers in the bakery/deli department.
  • Demonstrated versatility in performing various tasks such as slicing meats, baking pastries, packaging items, and operating cash registers when needed.
  • Provided support to other departments during peak hours or staff shortages, showcasing adaptability within the store setting.
  • Addressed customer inquiries or complaints promptly while escalating issues when necessary to ensure complete resolution of concerns.

Assembly Line Worker/Warehouse Worker

Cashton Farm Supply
07.2015 - 02.2017
  • Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Contributed to improved workplace safety by consistently following proper operating procedures and utilizing personal protective equipment.
  • Participated in regular training sessions to stay up-to-date on industry best practices and maintain a high level of expertise in assembly techniques.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
  • Acted as a mentor to new hires, sharing knowledge and experience in assembly line work to ensure smooth onboarding processes for all team members.
  • Consistently upheld company values and policies throughout daily operations, fostering an environment of integrity, respect, and accountability within the workplace.
  • Boxed, labeled, and transported items to support assembly operations.
  • Operated various machines used in production processes.

Education

High School Diploma -

Cashton High School
Cashton WI
05.2014

Skills

  • Customer Service
  • Problem Solving
  • Adaptability
  • Professional and Courteous
  • Delegation Skills
  • Performance Monitoring
  • Multitasking Abilities
  • Sales Forecasting
  • Conflict Resolution
  • Guest Satisfaction

Timeline

Dairy/Frozen Food Department Manager

Hansens IGA
09.2021 - Current

Night Shift Supervisor

Hansens IGA
02.2020 - 09.2021

Cashier

Hansens IGA
08.2019 - 02.2020

Deli/Bakery Worker

Hansens IGA
09.2017 - 08.2019

Assembly Line Worker/Warehouse Worker

Cashton Farm Supply
07.2015 - 02.2017

High School Diploma -

Cashton High School

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Taylor Mortimer