Summary
Overview
Work History
Education
Skills
Timeline
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TAYLOR MOSLEY

Tampa,FL

Summary

Diligent office manager with solid foundation in managing call center operations and ensuring high customer satisfaction. Proven track record of improving team performance and streamlining processes. Demonstrated leadership and problem-solving skills to drive efficiency and enhance team collaboration. Gained valuable experience through internship, contributing to efficient processing operations. Demonstrated proficiency in data entry and quality assurance, ensuring accuracy and compliance.

Overview

3
3
years of professional experience

Work History

Call Center Manager

Revival Ministries International
08.2024 - Current
  • Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Resolved escalated customer issues promptly and professionally to maintain satisfaction.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Evaluated data to identify trends and determine customer service needs.
  • Developed quality employees within call center to take over leadership positions.

Data Entry Project Manager

Revival Ministries International
08.2024 - Current
  • Developed comprehensive project plans with clear timelines, milestones, ensuring timely delivery of high-quality results.
  • Boosted organizational efficiency with meticulous record keeping and accurate data entry.
  • Ensured accuracy in data entry tasks while maintaining strict attention to detail.

Photographer, Videographer and Editing

Freelance
07.2022 - Current
  • Capture and edit high-quality photos and videos for diverse clients, delivering visually compelling content
  • Collaborate with clients to understand their vision, ensuring satisfaction and repeat business
  • Utilize advanced editing software to enhance visual appeal, resulting in increased client engagement
  • Manage multiple projects simultaneously, meeting tight deadlines without compromising quality
  • Implement feedback efficiently, leading to continuous improvement and client retention

Server

Beef O' Brady's
10.2023 - 08.2024
  • Delivered exceptional customer service, enhancing guest satisfaction and loyalty
  • Efficiently managed multiple tables, ensuring timely and accurate order delivery
  • Collaborated with kitchen staff to address and resolve order discrepancies, improving overall service quality
  • Upsold menu items, contributing to increased daily sales revenue
  • Maintained a clean and organized dining area, adhering to health and safety standards

Education

Bachelors - Ministry

River University
Tampa, Florida
02.2025

Skills

  • Teamwork
  • Attention to detail
  • Upselling
  • Communication
  • Efficiency
  • Customer service
  • Creativity
  • Leadership

Timeline

Call Center Manager

Revival Ministries International
08.2024 - Current

Data Entry Project Manager

Revival Ministries International
08.2024 - Current

Server

Beef O' Brady's
10.2023 - 08.2024

Photographer, Videographer and Editing

Freelance
07.2022 - Current

Bachelors - Ministry

River University

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TAYLOR MOSLEY