Taylor Muir
Livingston,TX
Summary
Dedicated Medical Assistant bringing several years of hands-on experience balancing administrative and clinical duties to achieve patient satisfaction. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
8
8
years of professional experience
Work History
Office Manager
Kingwood Gastroenterology
Kingwood, TX
01.2021 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Trained new staff on office procedures, software programs and customer service protocols.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Recruited qualified candidates for open positions within the practice when necessary.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Organized and maintained documents, files and records.
- Pitched in to help with office tasks during busy periods and staff absences.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Evaluated performance of medical assistants through observation and review of work quality; provided feedback to improve performance.
- Supervised and coordinated the daily activities of medical assistants; monitored workflow to ensure timely completion of tasks.
- Created a positive work environment by encouraging collaboration among team members.
- Provided guidance to medical assistants regarding patient care protocols, safety measures, and infection control practices.
- Maintained records of employee attendance, discipline issues, leave requests, training sessions attended by employees.
Medical Assistant
CHI St Luke's Health Memorial
Livingston, TX
07.2016 - 12.2020
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Inspected equipment to ensure proper working order prior to use on patients.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized patient charts before each day's clinic sessions began.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Registered new patients into practice management software program accurately entering demographic information.
- Conducted EKGs, as requested by the physician.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Scheduled appointments for patients via phone and in person.
Education
High School Diploma -
Coldspring-Oakhurst High School
Coldspring, TX06-2016
Medical Assistant Certificate - CCMA
NHA
06-2016
Skills
- Strong Work Ethic
- Sound Judgment
- Conflict Resolution
- Medical Practice Operations
- Data Entry
- Team management and supervision
- Medical terminology proficiency
- Reliable and Hardworking
References
References available upon request.
Timeline
Office Manager
Kingwood Gastroenterology
01.2021 - Current
Medical Assistant
CHI St Luke's Health Memorial
07.2016 - 12.2020
High School Diploma -
Coldspring-Oakhurst High School
Medical Assistant Certificate - CCMA
NHA
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