Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Mullins

Austin,TX

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

6
6
years of professional experience

Work History

Checker

Central Market HEB
Austin, TX
07.2022 - Current
  • Maintained a neat, organized checkout area by cleaning shelves, counters, bags and equipment throughout shift.
  • Processed payments made by credit cards, gift cards, checks or cash accurately and efficiently.
  • Responded to customers' questions regarding store policies and services.
  • Resolved customer complaints in a professional manner when needed.
  • Maintained positive working relationship with fellow staff and management.
  • Provided excellent customer service during all interactions with customers.

Consultation Agent

Best Buy
Austin, TX
10.2021 - 02.2024
  • Maintained accurate records of customer interactions, transactions, comments and complaints.
  • Identified opportunities for process improvement within the organization.
  • Developed strategies for improving customer satisfaction levels.
  • Provided technical support to customers regarding products and services.
  • Performed data entry duties into various systems accurately.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maintained audit trail and statistical records of problems and conditions reported by client.

Undergraduate Research Assistant

Chen Yu
Austin, TX
04.2023 - 07.2023
  • Maintained databases for tracking study participants and results.
  • Gathered, compiled, and interpreted information from various sources.
  • Collaborated with faculty members to develop research objectives.
  • Took active role in research projects under guidance of seasoned faculty members.
  • Cultivated research skills to learn how to handle independent assignments.
  • Supported principal investigators during research by handling administrative tasks.
  • Developed and maintained research databases.
  • Reviewed experimental data to catch potential lab errors and correct mistakes.
  • Participated in team meetings to discuss progress on ongoing projects or brainstorm ideas for future endeavors.
  • Recruited and selected potential research subjects.

Checker

HEB Grocery Store
Burnet, TX
07.2018 - 10.2021
  • Provided excellent customer service during all interactions with customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Utilized point-of-sale systems to process transactions quickly and accurately.
  • Responded to customers' questions regarding store policies and services.
  • Resolved customer complaints professionally and efficiently.

Education

Bachelor of Arts - Psychology

University of Texas At Austin
Austin, TX
05-2024

Skills

  • Friendly, Positive Attitude
  • Customer Relations
  • Organizational Skills
  • Customer Service
  • Teamwork and Collaboration
  • Data Entry
  • Research
  • Data Management
  • Verbal Communication
  • Task Prioritization
  • Microsoft Windows and Office

Timeline

Undergraduate Research Assistant

Chen Yu
04.2023 - 07.2023

Checker

Central Market HEB
07.2022 - Current

Consultation Agent

Best Buy
10.2021 - 02.2024

Checker

HEB Grocery Store
07.2018 - 10.2021

Bachelor of Arts - Psychology

University of Texas At Austin

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Taylor Mullins