Taylor Mullins
Austin
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
8
8
years of professional experience
Work History
Checker
Central Market HEB
09.2025 - Current
- Processed both cash and card purchases and returns.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
Auto Claims Adjuster
Progressive
09.2024 - 08.2025
- Examined photographs and surveillance and any other documents relating to claims.
- Negotiated with claimants to settle claims.
- Documented all findings in concise reports.
- Issued payouts to claimants.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Passionate about learning and committed to continual improvement.
Checker
Central Market HEB
07.2022 - 09.2024
- Maintained a neat, organized checkout area by cleaning shelves, counters, bags and equipment throughout shift.
- Processed payments made by credit cards, gift cards, checks or cash accurately and efficiently.
- Responded to customers' questions regarding store policies and services.
- Resolved customer complaints in a professional manner when needed.
- Maintained positive working relationship with fellow staff and management.
- Provided excellent customer service during all interactions with customers.
Consultation Agent
Best Buy
10.2021 - 02.2024
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Identified opportunities for process improvement within the organization.
- Developed strategies for improving customer satisfaction levels.
- Provided technical support to customers regarding products and services.
- Performed data entry duties into various systems accurately.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained audit trail and statistical records of problems and conditions reported by client.
Undergraduate Research Assistant
Chen Yu
04.2023 - 07.2023
- Maintained databases for tracking study participants and results.
- Gathered, compiled, and interpreted information from various sources.
- Collaborated with faculty members to develop research objectives.
- Took active role in research projects under guidance of seasoned faculty members.
- Cultivated research skills to learn how to handle independent assignments.
- Supported principal investigators during research by handling administrative tasks.
- Developed and maintained research databases.
- Reviewed experimental data to catch potential lab errors and correct mistakes.
- Participated in team meetings to discuss progress on ongoing projects or brainstorm ideas for future endeavors.
- Recruited and selected potential research subjects.
Checker
HEB Grocery Store
07.2018 - 10.2021
- Provided excellent customer service during all interactions with customers.
- Issued receipts, refunds, credits or change due to customers.
- Utilized point-of-sale systems to process transactions quickly and accurately.
- Responded to customers' questions regarding store policies and services.
- Resolved customer complaints professionally and efficiently.
Education
Bachelor of Arts - Psychology
University of Texas At Austin
Austin, TX05-2024
Skills
- Friendly, Positive Attitude
- Customer Relations
- Organizational Skills
- Customer Service
- Teamwork and Collaboration
- Data Entry
- Research
- Data Management
- Verbal Communication
- Task Prioritization
- Microsoft Windows and Office
- Document review
- Critical thinking
- Adaptability and flexibility
Education and Training
other
Timeline
Checker
Central Market HEB
09.2025 - Current
Auto Claims Adjuster
Progressive
09.2024 - 08.2025
Undergraduate Research Assistant
Chen Yu
04.2023 - 07.2023
Checker
Central Market HEB
07.2022 - 09.2024
Consultation Agent
Best Buy
10.2021 - 02.2024
Checker
HEB Grocery Store
07.2018 - 10.2021
Bachelor of Arts - Psychology
University of Texas At Austin