Taylor Mundell
Depew,NY
Summary
Dynamic leader with a proven track record at Moe's Southwest Grill, enhancing operational efficiency and customer satisfaction. Excelled in strategic planning, achieving significant cost savings and maintaining quality assurance standards. Skilled in leadership training and workforce planning, fostering team development and driving business success with a focus on safety and compliance.
Started as a team member and was promoted 4 times in 6 years to increasing levels of authority and accountability to include Shift Leader, Assistant Manager, General Manager and Area Director. Consistently recognized with bonus opportunities on a monthly basis.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Operations
Moe's Southwest Grill
03.2017 - 11.2024
- Managed daily operations across multiple locations, ensuring seamless task execution and coordination.
- Coordinated catering requests across 14 locations, ensuring timely delivery and exceptional customer experiences.
- Collaborated with ownership to develop and execute long-term corporate objectives.
- Mentored team members to foster a productive and engaging work environment.
- Contributed to talent acquisition and onboarding processes.
- Led training programs to enhance employee engagement, promote professional growth, and reduce turnover.
- Ensured quality assurance initiatives to maintain high audit standards.
- Promoted safety compliance, ensuring adherence to regulations and successful audits.
- Analyzed customer feedback to drive improvements, achieving business success.
Manager of Operations
Paula's Donuts
09.2011 - 06.2017
- Established positive and effective communication among unit staff and organization leadership
- Identified and implemented new product offerings capitalizing on holiday themes that drove higher revenue streams. Utilized on camera TV appearances to promote Paula's products and drive customer awareness.
- Successfully maintained high-quality standards.
- Trained and developed new hires across multiple departments and trained new store managers
Education
High School Diploma -
Kenmore West High School
Kenmore, NY06-2011
Skills
- Communication
- Decision-making
- Quality assurance
- Customer service and retention
- Cost control / Revenue growth
- Recruitment, Hiring and Onboarding
- Workforce scheduling and planning
- Staff training/development
- Skilled with Microsoft Excel, Word
Accomplishments
- Passed every store audit at Moe's Southwest Grill during leadership positions across 4 years
- Identified and implemented new product offerings at Paula's Donuts capitalizing on holiday themes that drove higher revenue streams. Utilized on camera TV appearances to promote Paula's products and drive customer awareness
Certification
ServSafe certified
Timeline
Director of Operations
Moe's Southwest Grill
03.2017 - 11.2024
Manager of Operations
Paula's Donuts
09.2011 - 06.2017
ServSafe certified
High School Diploma -
Kenmore West High School
Similar Profiles
Damien MillerDamien Miller
Team Member at Moe's Southwest GrillTeam Member at Moe's Southwest Grill
William M BrodmerkelWilliam M Brodmerkel
Assistant Manager at Moe's Southwest GrillAssistant Manager at Moe's Southwest Grill
Jenny Flore PaulJenny Flore Paul
Waitress /Cook at Moe's Southwest GrillWaitress /Cook at Moe's Southwest Grill