Taylor Murdock
West Jordan
Overview
7
7
years of professional experience
Work History
Sr. Customer Care Specialist
People Innovations, LLC.
Lehi
07.2021 - Current
- Providing assistance and solutions to customer requests and situations ranging from common to unique, and sometimes impossible, while providing a world-class customer service experience through each form of communication on different teams, including phones, emails, and chat.
- Preparing a detailed workflow tracking of daily interactions with customers for management review.
- Coaching junior staff members on best practices for customer service, workflows, systems, and processes.
- Managed escalated customer service calls, emails, and chats by providing appropriate solutions quickly, in addition to offering support to other support staff questions.
- Assisted customers with warranty and shipping claims, demonstrating expertise in product knowledge and procedures, while addressing concerns and ensuring timely resolution.
Medical Courier
Intermountain Healthcare
Midvale
05.2018 - 03.2021
- Receiving and delivering medical tests or supplies, and understanding instructions to and from healthcare facilities in a timely manner.
- Ensuring that medical items are securely stored at proper temperatures in the delivery vehicle.
- Ensuring documentation corresponds to each item, and accurate scanning for item tracking.
Sales Agent - Seasonal
SkiTrucks
Salt Lake City
10.2017 - 04.2018
- Ensuring parity between in-store and online stock.
- Assisting customers with snow sport equipment fitment, mounting, and maintaining.
Education
High School Diploma -
Taylorsville High School
Taylorsville, UT06-2015
Skills
- Customer service
- Conflict resolution
- Workflow management
- Policy adherence
- Peer training via shadowing
- Feedback-oriented
Timeline
Sr. Customer Care Specialist
People Innovations, LLC.
07.2021 - Current
Medical Courier
Intermountain Healthcare
05.2018 - 03.2021
Sales Agent - Seasonal
SkiTrucks
10.2017 - 04.2018
High School Diploma -
Taylorsville High School
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