Summary
Work History
Education
Skills
Languages
Work Preference
Timeline
Generic

Taylor Murnane

Plattsburgh,NY

Summary

Dynamic customer service professional with a proven track record at Hannaford Supermarket, excelling in problem resolution and team collaboration. Skilled in utilizing software to enhance customer satisfaction and streamline support processes. Committed to delivering exceptional service and optimizing operational workflows for improved efficiency.

Work History

Customer Service Associate

Hannaford Supermarket
  • Assisted customers with inquiries and provided product information to enhance satisfaction.
  • Handled transactions efficiently using point-of-sale systems to ensure accurate billing.
  • Resolved customer complaints by identifying issues and implementing appropriate solutions.
  • Maintained knowledge of current promotions and policies to offer relevant support.

Inventory Specialist

Diamond Comics Distributors, Inc.
  • Managed inventory levels to ensure accurate stock availability and minimize discrepancies.
  • Assisted in implementing efficient inventory tracking systems to enhance operational workflows.
  • Conducted regular audits of inventory to maintain accuracy and compliance with company standards.
  • Collaborated with team members to optimize storage solutions for improved accessibility and organization.

Customer Service Representative

Digital Hearts Co. Ltd.
10.2023 - 07.2024
  • Provided exceptional support for customer inquiries across multiple channels, ensuring timely resolution.
  • Assisted in onboarding new team members, enhancing training processes and team cohesion.
  • Managed daily customer interactions, utilizing CRM software to track and resolve issues effectively.
  • Collaborated with cross-functional teams to improve service delivery and customer satisfaction metrics.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Service Representative

Shop Airlines, Inc.
11.2018 - 08.2023
  • Assisted customers with inquiries and resolved issues through effective communication.
  • Processed orders and maintained accurate records using company systems.
  • Collaborated with team members to improve customer service processes and workflows.
  • Adapted quickly to new product information and updates, ensuring accurate support.

Education

High School Diploma -

Seton Catholic Central High School
Plattsburgh, NY

Bachelor of Arts - Cinema Studies

Purchase College
White Plains, VA

Bachelor of Arts - Japanese Studies/ Psychology

University of Albany
Albany, NY
05.2013

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration

Languages

Japanese
Full Professional

Work Preference

Work Type

Full Time

Timeline

Customer Service Representative

Digital Hearts Co. Ltd.
10.2023 - 07.2024

Customer Service Representative

Shop Airlines, Inc.
11.2018 - 08.2023

High School Diploma -

Seton Catholic Central High School

Bachelor of Arts - Cinema Studies

Purchase College

Bachelor of Arts - Japanese Studies/ Psychology

University of Albany

Customer Service Associate

Hannaford Supermarket

Inventory Specialist

Diamond Comics Distributors, Inc.

Similar Profiles

CREATE PROFILE
Taylor Murnane