Taylor Murphy
Nashua,NH
Summary
Dedicated and proactive professional with a strong work ethic, eager to tackle new challenges and advance within the organization. Known for reliability, exceptional time management skills, effective communication, and consistent task delivery across various roles. Authorized to work in the US.
Overview
9
9
years of professional experience
Work History
Dispatcher/Customer Service
Eversource Energy
Manchester, NH
03.2023 - Current
- Provide exceptional customer service while managing dispatching for gas emergencies and account assistance.
- Manage high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Implement electronic billing options for customers, reducing paper waste and promoting eco-friendly practices within the company.
- Update customer records with accurate billing information, preventing future disputes and delays in payment processing.
- My exceptional performance targets through diligent work ethic and focus on results-driven tasks.
Annuity Agent
DXC Technology
Kansas
11.2021 - 10.2022
- Collaborated with Metlife through DXC Technology to address client inquiries regarding annuities, including 403b, IRA, and ROTH IRA.
- Utilized internal systems to provide service to callers.
- Processed policy updates accurately and efficiently, safeguarding policyholder''s interests at all times.
Customer Service Representative
Maryland Division of Unemployment
Kansas
04.2021 - 11.2021
- Utilized various software applications, including Excel and company-specific tools, for claim filing and meeting participation.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Filed applications
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
Supervisor
Ace Hardware
Kansas
10.2020 - 04.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented social media advertisements promoting sales or events.
- Provided training material for departments (e.g. paint, key machines, and tools).
Customer Service Associate
Lowes
Kansas
02.2019 - 09.2020
- Facilitated customer returns, exchanges, credit card applications, and resolution of concerns at the customer service desk.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Carhop Server
Sonic
Tucson, AZ
02.2016 - 01.2017
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
Education
Diploma -
Flagstaff High School
Flagstaff, AZ05.2015
Skills
- Computer operation
- Computer skills
- Sales
- Adobe Creative Suite
- Customer service
- Microsoft Excel
- Office experience
- Dispatching
- Data entry
- Decision-making
- Stress tolerance
- Time management
- Dispatching procedures
- Customer relations
- Schedule management
- Customer relationship management
- Maintaining call metrics
- Conflict resolution
- Verbal and written communication
- Emergency protocols
- Call handling
Timeline
Dispatcher/Customer Service
Eversource Energy
03.2023 - Current
Annuity Agent
DXC Technology
11.2021 - 10.2022
Customer Service Representative
Maryland Division of Unemployment
04.2021 - 11.2021
Supervisor
Ace Hardware
10.2020 - 04.2021
Customer Service Associate
Lowes
02.2019 - 09.2020
Carhop Server
Sonic
02.2016 - 01.2017
Diploma -
Flagstaff High School