Taylor Muse
Tumwater
Summary
Accomplished Accountant Manager with a proven track record at Fortune Casino Lacey, enhancing financial processes and leading teams to success. Expert in bank reconciliation and fostering a culture of accountability, I significantly improved efficiency and accuracy. Skilled in QuickBooks and known for exceptional recruitment and hiring, my leadership has directly contributed to enhanced revenue and team performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Accountant Manager
Fortune Casino Lacey
08.2022 - Current
- Manage Cage and Soft Count Departments
- Cash ordering and deposits done for Casino
- Accomplished accounting human resource objectives by recruiting and selecting new employees and clearly communicating job expectations.
- Ensured data integrity by conducting regular account reconciliations, identifying discrepancies, and taking corrective action as needed.
- Managed banking reconciliations and monthly balance sheet statements.
- Generated monthly and quarterly financial statements for executive review.
- Completed bi-monthly payroll for company employees.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Collaborated with other departments to achieve accurate and prompt financial reporting.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Supported financial director with special projects and additional job duties.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Handled payroll duties for 8 departments.
- Coordinated facilities management, human resources and payroll.
- Handled payroll processing accurately, ensuring timely payments to all employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Oversaw appointment scheduling, payroll and financial reimbursement of expenditures.
- Supervised payroll corrections for accuracy and duplications.
- Reduced payroll discrepancies by conducting thorough audits and implementing corrective actions when necessary.
- Effectively handled payroll, new hire paperwork and terminations.
- Managed payroll processing for 100+ employees accurately and on time each pay period.
- Provided customer service to employees regarding payroll inquiries and issues.
- Managed accounts payable and receivable functions, ensuring timely processing of transactions while maintaining accurate records and reducing outstanding balances.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Promoted a positive work environment by encouraging teamwork, open communication, and ongoing professional development for staff members.
- Ensured compliance with gaming regulations by conducting regular audits and maintaining accurate records.
- Fostered a culture of excellent customer service, leading by example and setting clear expectations for staff behavior and performance.
- Coordinated staff schedules, rotations and time off request.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
- Performed daily reconciliation of personal cash drawer, ensuring precise accounting records were maintained throughout each shift.
- Maintained a secure work environment by adhering to strict company policies and regulations regarding cash handling and transaction documentation.
- Contributed to a positive team atmosphere within the cage department, working collaboratively with coworkers toward shared goals of efficiency and accuracy.
- Improved overall efficiency within the cage by proactively identifying areas for process improvement.
- Spearheaded process improvements by analyzing transaction data trends to identify inefficiencies within the existing system.
- Established a culture of accountability and transparency, fostering trust among team members and promoting high levels of performance.
- Addressed customer concerns promptly and professionally, resolving issues efficiently to maintain a high level of customer satisfaction.
- Conducted regular audits of cage inventory, maintaining accuracy in financial reporting and identifying potential areas for improvement.
- Maintained strict compliance with gaming regulations, upholding the integrity of cage operations and protecting company assets.
- Streamlined cash handling processes for increased efficiency and reduced discrepancies in financial transactions.
- Developed and implemented training programs for new hires, resulting in improved job performance and increased employee retention.
- Enhanced casino revenue by implementing effective cage management strategies and monitoring cash flow.
- Collaborated with other departments to optimize overall casino operations, fostering a positive work environment and enhancing customer satisfaction levels.
- Assisted in updating casino policies and procedures manuals as needed, ensuring all team members were well-versed in best practices for cage management.
- Mentored junior staff members, providing guidance and support to help them develop their skill sets and advance within the organization.
- Implemented security measures to safeguard against theft or fraud, ensuring the safety of both employees and customers within the premises.
- Managed a team of cage cashiers, ensuring accurate and timely completion of all tasks related to the cage operations.
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Supervised daily operations of the soft count team, consistently meeting deadlines and maintaining high standards of quality control.
- Improved overall efficiency by streamlining soft count processes and implementing innovative solutions.
- Established effective lines of communication between the soft count department and other casino departments to promote seamless operations across all areas.
- Provided timely feedback on employee performance, addressing any issues promptly to maintain optimal productivity levels.
- Promoted a positive work environment through clear communication, collaboration, and effective leadership.
- Assisted in hiring and training new employees, fostering a strong sense of teamwork and commitment to excellence among staff members.
- Ensured proper handling of sensitive financial information by adhering to strict confidentiality protocols.
- Reduced errors in the soft count process by closely monitoring performance metrics and implementing corrective actions as needed.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Maintained a secure vault environment with strict adherence to established security protocols, minimizing risk of theft or loss.
Cage Cashier
Hawks Pairie Casino
08.2017 - 08.2022
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Secured casino funds not in use after balancing cash drawer.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Processed various cash transactions and answered gaming customer questions.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted regular audits on cage balances, verifying accuracy and identifying any discrepancies promptly for resolution.
- Contributed to overall team success by meeting performance targets consistently while maintaining high standards of professionalism in all interactions.
- Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
- Established trustworthiness among customers and colleagues alike through consistent reliability in completing tasks without error.
- Prepared detailed reports on daily transactions, assisting in the reconciliation process for accounting purposes.
- Increased operational efficiency by keeping an organized work area and managing inventory levels effectively.
- Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
- Improved workflow processes by sharing best practices with colleagues and implementing suggestions from management when applicable.
- Collaborated with other departments to resolve discrepancies in a timely manner, promoting smooth operations throughout the casino floor.
- Boosted team morale, leading by example and assisting colleagues during peak hours.
- Reduced wait times for customers by efficiently organizing cashier workspace for peak performance.
- Maintained up-to-date knowledge of company products and services, improving cross-selling opportunities.
- Streamlined transaction times for customers by maintaining high level of accuracy and efficiency in cash handling.
- Facilitated smooth and efficient customer experience, managing multiple transactions with ease.
- Strengthened customer loyalty through friendly and professional service, even during busy periods.
- Achieved record of reliability, never missing day of work without prior notice.
- Balanced daily cash drawers meticulously, reconciling any discrepancies to maintain accurate financial records.
- Maintained a secure vault environment with strict adherence to established security protocols, minimizing risk of theft or loss.
Education
No Degree - Associates in Accounting
South Puget Sound Community College
Olympia, WAHigh School Diploma -
Magic Valley High School
Twin Falls12-2011
Skills
- Bank reconciliation
- Payroll processing
- Bi-monthly payroll processing
- Accounts receivable management
- Payroll document management
- Cash flow management
- Financial reporting
- Internal controls
- Accounts payable management
- Recruitment and hiring
- Quickbooks
- Microsoft Excel certified
Certification
- Class III Gaming License washington state
- ServSafe Food Handler's Certification
- Mast permit
- Washington Driver's License
Timeline
Accountant Manager
Fortune Casino Lacey
08.2022 - Current
Cage Cashier
Hawks Pairie Casino
08.2017 - 08.2022
- Class III Gaming License washington state
- ServSafe Food Handler's Certification
- Mast permit
- Washington Driver's License
No Degree - Associates in Accounting
South Puget Sound Community College
High School Diploma -
Magic Valley High School
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