Taylor Mustian
Lehigh Acres,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tool Rental Specialist
Home Depot
07.2023 - 03.2024
- Enhanced customer satisfaction by providing personalized rental assistance and recommendations.
- Streamlined rental processes for increased efficiency and improved customer experience.
- Maximized revenue with effective upselling techniques and attentive client care.
- Conducted thorough tool inspections, ensuring top-quality rentals for clients.
- Educated clients on rental options in area, empowering them to make informed decisions about their rental options.
Sever • Head Host
Saucy Meatball
10.2022 - 05.2023
- Enhanced customer experience by ensuring timely seating and providing exceptional service.
- Managed reservations through OpenTable, optimizing efficiency and accuracy.
- Implemented new strategies for managing high-volume shifts, improving overall service quality.
- Trained team members on best practices for hospitality, elevating overall staff performance.
- Addressed guest concerns with empathy and professionalism, maintaining strong customer relations.
- Streamlined communication between kitchen and front-of-house staff, reducing errors in orders and enhancing overall efficiency.
Hostess • Head Host & Server
Pinchers Tarpon Point & Pinchers Gulf Coast Town Center
10.2021 - 09.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Assistant Manager • Retail & Water Excursion Instructor
Coastal Urge
05.2020 - 08.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Summer Employment while in HS
Hostess • Head Host & Server
Mojo's on the Harbor
05.2019 - 06.2019
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Summer employment while in HS
Receptionist & HR Intern• Assistant to Head HR & CFO
Daniel Defense
05.2017 - 06.2018
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Summer employment while in high school to broaden knowledge of business and organizational skills.
Education
Bachelor of Science - Marketing & Communication
Florida Gulf Coast University
Fort Myers, FL12.2025
Some College (No Degree) - Marketing
Hodges University
Naples, FLSome College (No Degree) - Marketing
Methodist University
Fayetteville, NCSkills
- Social Media Best Practices
- Effective Communication
- Organizational Skills
- Digital Marketing
- Teamwork and Collaboration
- Survey Design and Development
- Task Prioritization
- Branding
- Public Speaking
- Networking and relationship building
Availability
Upon request; Availability is open ATM
Charity Work
- Ronald McDonald House Charities, Sanitizing & cleaning the facility, cooking & meal preparations for families, supervising new and/or younger volunteers, and assisting & coordinating fundraisers, 08/2016 - 05/2019
- Old Baldy Lighthouse, Cleaning and maintaining the grounds and facilities on the property, operating the register, educating visitors on the history, and training new volunteers, 05/2012 - 2015
References
Upon Request.
Languages
English
Certification
- Certified CPR/BLS
Timeline
Tool Rental Specialist
Home Depot
07.2023 - 03.2024
Sever • Head Host
Saucy Meatball
10.2022 - 05.2023
Hostess • Head Host & Server
Pinchers Tarpon Point & Pinchers Gulf Coast Town Center
10.2021 - 09.2022
Assistant Manager • Retail & Water Excursion Instructor
Coastal Urge
05.2020 - 08.2020
Hostess • Head Host & Server
Mojo's on the Harbor
05.2019 - 06.2019
Receptionist & HR Intern• Assistant to Head HR & CFO
Daniel Defense
05.2017 - 06.2018
Bachelor of Science - Marketing & Communication
Florida Gulf Coast University
Some College (No Degree) - Marketing
Hodges University
Some College (No Degree) - Marketing
Methodist University
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