Taylor Nagy
Lewisport,KY
Summary
Dynamic leader with proven success in retail management at Visionworks Doctors of Optometry, enhancing store operations and exceeding sales goals through strategic selling and leadership development. Skilled in customer service and cash management, adept at inspiring teams and driving sales promotions. Demonstrates exceptional decision-making and staff management abilities, ensuring customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Retail Manager
Visionworks Doctors of Optometry
01.2022 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
Crew Member
Wendys Fast Food
12.2021 - 01.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Cashier
Dollar General
04.2020 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Basics
Lewis & Clark Community College
Godfrey, ILHigh School Diploma -
Hancock County High School
Lewisport, KY2019
Skills
- Customer Service
- Cash Management
- Store operations
- Complaint resolution
- Staff Management
- Team Training
- Strategic selling
- Leadership Development
- Decision-Making
- Sales Strategies
- Sales Promotion
Accomplishments
Beginning my time at Visionworks, I started off Pretesting patients, doing intake questions, loading and prepping the rooms for the doctors. I then found myself in a lead reception role after about a year of employment. My job task at that time was checking in patients answering phone calls, verifying insurance, and greeting patients and customers in a friendly manner. I then took a position on the sales floor. Discussing with patients about lens materials, coatings, and pricing through their insurance to find the best lenses for their needs. Shortly after I got promoted to a Third Key position which includes troubleshooting glasses, reading prescriptions and measurements due to issues, refunds and remakes.
Timeline
Retail Manager
Visionworks Doctors of Optometry
01.2022 - Current
Crew Member
Wendys Fast Food
12.2021 - 01.2022
Cashier
Dollar General
04.2020 - 06.2020
No Degree - Basics
Lewis & Clark Community College
High School Diploma -
Hancock County High School