TAYLOR Nath
Groveland,FL
Summary
Dependable Patient care Coordinator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Senior Patient Service Representative
Select Physical Therapy
09.2016 - Current
- Streamlined appointment scheduling process for increased efficiency and reduced wait times.
- Enhanced patient experience by providing exceptional service during check-in, registration, and checkout procedures.
- Supported the clinic''s commitment to continuous quality improvement by actively participating in internal audits and process reviews.
- Collaborated with clinical staff to ensure seamless coordination of patient care and treatments.
- Ensured prompt payment collection by thoroughly explaining financial policies to patients prior to treatment commencement.
- Reduced errors in medical records through meticulous data entry and regular audits.
- Improved patient satisfaction by efficiently addressing and resolving concerns and complaints.
- Increased patient retention by establishing rapport and building trust through empathetic communication.
- Trained new staff on filing, phone etiquette and other office duties.
- Managed high call volume, prioritizing urgent requests while maintaining professionalism and accuracy in documentation.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering patient inquiries.
- Collaborated with medical staff to optimize appointment availability and accommodate urgent requests.
- Followed up with patients to reschedule missed appointments; answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Special projects dealing with spreadsheets and data entry for yearly reports
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- 7+ years of customer service in a medical office
Lead Sales Supervisor
Target
04.2012 - 08.2016
- Provided exceptional customer service, addressing concerns promptly and ensuring satisfaction with purchases.
- Conducted regular performance reviews with team members, offering constructive feedback for improvement.
- Increased sales by implementing effective strategies and training team members on best practices.
- Mentored new hires to quickly onboard them into company culture and ensure their success in role.
- Checked store merchandise regularly for proper display and replenishment.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Promoted exceptional customer service by engaging guests on sales floor.
Birthday Party Hostess
Ipez
06.2010 - 07.2012
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Handled supply ordering and management, budgeting orders carefully to avoid cost overruns without sacrificing quality.
- Coordinated refreshments and food for indoor, outdoor and special location parties.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Managed time effectively, enabling smooth transitions between party segments and timely completion of events.
- Handled event setup and breakdown with attention to detail, creating visually appealing spaces for guests to enjoy.
- Maintained cleanliness of party areas throughout events, demonstrating professionalism and adherence to company standards.
- Maintained open communication with parents throughout events, fostering trust and confidence in our services.
- Decorated and set tables in accordance with party themes and age groups.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Maintained party areas during busy events for as many as 50-100 guests.
Education
Associate Of General Studies - Psychology
Seminole State College of Florida
Sanford, FL12.2022
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL06.2011
Skills
- HIPAA Compliance
- Professionalism and Ethics
- Medical Billing Expertise
- Healthcare Regulations Understanding
- Appointment Scheduling
- Patient check-in
- Patient Education
- Phone and Email Etiquette
- Patient Registration
- Insurance Verification
- Insurance Billing
- Caring and Empathetic
- Documenting and Recording Information
- Administrative and Office Support
- Exceptional communication
Timeline
Senior Patient Service Representative
Select Physical Therapy
09.2016 - Current
Lead Sales Supervisor
Target
04.2012 - 08.2016
Birthday Party Hostess
Ipez
06.2010 - 07.2012
Associate Of General Studies - Psychology
Seminole State College of Florida
High School Diploma -
Lake Brantley High School
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