Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Neal

Customer Service Specialist
Winter Springs,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work History

Shift Lead

Walgreens
Winter Springs, FL
11.2022 - Current
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained and mentored new employees to maximize team performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Assistant Store Manager

Dollar Tree Stores
Winter Springs, FL
05.2022 - 11.2022
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Customer Service Associate

Five Below
Casselberry, FL
10.2020 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Associate of Arts -

Seminole State College of Florida
Sanford, FL
05.2001 -

Bachelor of Science -

University of Central Florida
Orlando, FL
08.2021 - Current

Skills

    Guest service

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Timeline

Shift Lead

Walgreens
11.2022 - Current

Assistant Store Manager

Dollar Tree Stores
05.2022 - 11.2022

Bachelor of Science -

University of Central Florida
08.2021 - Current

Customer Service Associate

Five Below
10.2020 - 11.2021

Associate of Arts -

Seminole State College of Florida
05.2001 -

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Taylor NealCustomer Service Specialist