Taylor Neari
Jarrell,TX
Summary
Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking employee known for remaining composed and confident in crisis situations. Trained in EzyVet and SmartFlow use with knowledge of veterinary medicine.
Overview
3
3
years of professional experience
Work History
Veterinary Receptionist
Vista Vet Animal Hospital & Pet Lodge
12.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Organized paperwork such as charts and reports for office and patient needs.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Client Service Representative
Pet Specialists Of Austin
09.2021 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Entered data from pet records and office visits into computer system.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Invoiced patients accurately in line with charging guidelines.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stocking snacks, removing trash, and cleaning glass.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Veterinary Technician
Dogwood Animal Clinic
08.2020 - 08.2022
- Restrained animals to protect veterinarians from potential harm.
- Administered medications to animals in treatment and documented changes in condition.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Obtained patient history from owners and performed physical examinations.
Education
Some College (No Degree) - Veterinary Technology
Penn Foster College
Scottsdale, AZSkills
- Records Maintenance
- Veterinary Terminology
- Effective Multitasking
- Medical Communications
- Sound Judgment
- Critical Thinking
- Typing and Filing
- Patient Scheduling
- Medical Recordkeeping
- Teamwork and Collaboration
Timeline
Veterinary Receptionist
Vista Vet Animal Hospital & Pet Lodge
12.2022 - Current
Client Service Representative
Pet Specialists Of Austin
09.2021 - 05.2023
Veterinary Technician
Dogwood Animal Clinic
08.2020 - 08.2022
Some College (No Degree) - Veterinary Technology
Penn Foster College
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