Microsoft Office
Taylor Nelson
Administrative
Grand Rapids,MI
Summary
Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff. Proficient in Microsoft O365. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Service Delivery Manager
MCPc Inc.
Wyoming, Michigan
05.2021 - Current
- Maintain inventory Min/Max levels
- Invoice service agreement each month.
- Manage configuration technicians.
- Manage deployment sub contractors.
- Ensure all services sold to customer are flowing smoothly.
- Dispatch technicians to end user location.
- Served as liaison between client and techs to manage operations.
Service Parts Coordinator
MCPc Inc
Wyoming, Michigan
11.2017 - 05.2021
- Maintain productive relationships with vendors
- Create purchase orders
- Create quotes for customers and Technicians
- Manage inventory queue
- Submit warranty claims with vendors
- Work with project managers on project orders
- Invoicing
- Create credit orders
- New hire bundle set up
- Data entry
- Receive in goods and materials
- Generate weekly/monthly backlogs
- Create dispatch schedule with techs once goods and materials arrive
Account Representative
Transcorr National Logistics
Grandville, MI
04.2017 - 11.2017
- Schedule shipping and receiving dates with shipper/receiver
- Communicate freight claims with CH Robinson
- Data Entry
- Resolve damaged product claims
- Communicate appointment times with dispatch
- Locate trucks to haul the customers freight
- Update and enter in new insurance and carriers
Buyer/Administrative Assistant
Altus Inc
, MI
08.2014 - 04.2017
- Maintain productive relationships with vendors
- Generate weekly/monthly backlogs
- Create purchase orders
- Manage inventory adjustments and stock levels
- Monitor changes in supply and demand
- Cycle counted
- Conducted yearly physical inventory
- Receive in goods
- Schedule ship dates and acknowledge customers
- Order entry
- Customer service (answering phone calls/emails)
- Manage revision changes on goods
- Accounts payable/accounts receivable
- Check runs
- Schedule freight
- Confer with co-workers, and vendors to discuss defective or unacceptable goods and determine corrective action
- Enter scrap/return scrap
- Order office supplies
Crew Manager
Taco Bell
Jenison, MI
10.2010 - 06.2014
- Managed opening and closing procedures
- Stock/Controlled inventory
- Resolved customer complaints via phone or in person
- Front counter/drive through cashier
- Assist with placement of orders, refunds, or complaints
- Scheduling of employees
Education
Some College - General Studies
Grand Rapids Community College
Grand Rapids, MI 05.2001 -
Skills
Multi-tasking
Time Management
Fast learner
Strong work ethic
Software
Excel
JD Edwards
Microsoft Dynamics
Timeline
Service Delivery Manager
MCPc Inc.
05.2021 - Current
Service Parts Coordinator
MCPc Inc
11.2017 - 05.2021
Account Representative
Transcorr National Logistics
04.2017 - 11.2017
Buyer/Administrative Assistant
Altus Inc
08.2014 - 04.2017
Crew Manager
Taco Bell
10.2010 - 06.2014
Some College - General Studies
Grand Rapids Community College
05.2001 -