Taylor Nelson
Summary
A diligent individual skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers a high level of service in every interaction.
Overview
5
5
years of professional experience
Work History
Food Service Worker
Blenz Bowls
01.2021 - Current
- Developed and maintained positive relationships with customers to enhance service.
- Learned other teammates' work tasks to train as backup.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
Nanny
05.2019 - Current
- Communicated with parents regarding children's progress and development, raising any issues.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Encouraged children to be understanding and patient with others.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
Hostess
Simply Thai
04.2021 - 12.2023
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Customer Support Specialist
Joesph's Salon And Spa
11.2020 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Multitasked to handle diverse customer needs in a high-volume salon setting, prioritizing tasks to keep up with challenging deadlines.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Human Development And Family Studies
The University of Alabama
Tuscaloosa, AL05.2024
Skills
- Problem-Solving
- Positive Attitude
- Interpersonal Skills
- Productivity and Efficiency
- Quick Learner
- Team Oriented
- Attention to Detail
- Positive Attitude and Energy
- Organizational Skills
- Strong Communication Skills
Affiliations
A proud member of Delta Delta Delta which has a philanthropic focus on childhood cancer, and its main partnership is with St. Jude Children's Research Hospital. Delta Mu has been actively involved in fundraising efforts to support the hospital's mission of treating and researching pediatric catastrophic diseases. Delta Delta Delta has a strong commitment to academic excellence, community service, and sisterhood.
Timeline
Hostess
Simply Thai
04.2021 - 12.2023
Food Service Worker
Blenz Bowls
01.2021 - Current
Customer Support Specialist
Joesph's Salon And Spa
11.2020 - 03.2021
Nanny
05.2019 - Current
Bachelor of Science - Human Development And Family Studies
The University of Alabama
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