Taylor Nelson
Billings,MT
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. I currently do a lot for my Facility and i Step into many other roles to help out as much as I can. I am young but i have a good work ethic, i am very oriented and,I believe i would be a good asset to your team.
Overview
7
7
years of professional experience
Work History
Manager of Care Cordination and Central Supply
Yellowstone river rehab and nursing
Billings , MT
02.2023 - Current
- Organized special events such as conferences or training sessions for employees.
- Reviewed contracts before signing them on behalf of the organization.
- Created monthly reports for senior management summarizing operational performance metrics.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Delegated work to staff, setting priorities and goals.
- Created training modules and documentation to train staff.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored staff performance and addressed issues.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles.
- Established and managed yearly budgets of up to $[Amount].
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Maintained schedule of class assignments to meet deadlines.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Scheduled and confirmed appointments.
- Submitted new system orders and completed related paperwork.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Served as a liaison between patients and healthcare providers for communication purposes.
- Updated reports and daily logs for management use and permanent files.
- Verified pricing and computed product totals to complete detailed invoices.
- Utilized various software programs such as Microsoft Office Suite for reporting purposes.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Drove customer feedback to deliver information to management for corrective action.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Implemented pilot overtime process to save charter outsourcing costs.
- Analyzed demand and recommended updates to calendar schedule.
- Composed, edited and typed complex memos and reports with job-related software.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Streamlined operational efficiencies by assigning crew schedules while adhering to contractual and FAA restrictions.
- Planned and delegated work to meet project and production goals.
- Provided clear instructions to patients regarding their upcoming visits.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Coordinated with other departments within the practice to ensure timely patient care.
- Reviewed patient medical history documents prior to appointment scheduling.
- Decreased work flow stoppage by monitoring member certifications, developing crew lines and training staff on preferential bidding systems.
- Provided assistance with additional tasks as needed or requested by management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Processed payments and updated accounts to reflect balance changes.
- Assisted physicians and nursing staff by providing administrative support services.
- Optimized inventory by placing timely orders and improving organization of supplies.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Verified insurance information prior to appointment booking.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Conducted outbound calls to remind patients of upcoming appointments.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Traveling Emergency Room Tech
PRN Staffing Solutions
Vida , MT
10.2020 - 02.2023
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Transported residents within the facility as needed.
- Provided emotional support to family members during difficult times.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices to transport patients.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Turned and repositioned bedridden patients to prevent bedsores.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Collected specimens from patients for laboratory testing purposes.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted residents in preparing for activities and social programs.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Monitored food intake and output as directed by nursing staff.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Participated in educational programs designed to improve knowledge of health care practices.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Educated patients on self-care techniques that would help them maintain their independence.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Helped residents walk with or without self-help devices.
- Documented activities and recorded information in EMR system.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Distributed drinking water and nourishment to residents.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Answered patient call lights promptly and responded to requests appropriately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Observed and reported unusual symptoms and changes to charge nurse.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Documented patient care services by charting in designated areas.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Administered medications and educated patients and families on correct at-home administration.
- Reminded patients to take prescribed medications or nutritional supplements.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Administered medications under supervision of a licensed nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Answered patient call signals and signal lights to determine patients' needs.
- Supported non-ambulatory residents in range of motion exercises.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Planned and served meals and snacks to patients according to prescribed diets.
- Reported changes in patient conditions to registered nurse or physician.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
CNA
Glendive Medical Center
Glendive , MT
02.2017 - 10.2020
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Transported residents within the facility as needed.
- Provided emotional support to family members during difficult times.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices to transport patients.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Turned and repositioned bedridden patients to prevent bedsores.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Collected specimens from patients for laboratory testing purposes.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted residents in preparing for activities and social programs.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Monitored food intake and output as directed by nursing staff.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Participated in educational programs designed to improve knowledge of health care practices.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Educated patients on self-care techniques that would help them maintain their independence.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Education
GED -
Dawson County Highschool
Glendive, MT05.2020
Skills
- Operations Management
- Performance Management
- Business Administration
- Strategic Planning
- Policy Implementation
- Workforce Management
- Financial Management
- Staff Development
- Verbal and Written Communication
- Staff Management
- Team Leadership
- Budget Control
- Time Management
- Schedule Preparation
- Attention to Detail
- Organizational Skills
- Remote Office Availability
- Leadership
- Organization and Time Management
- Problem Resolution
- Basic Math
- PPE Use
- Data Entry
- Data Management
- Flexible and Adaptable
Timeline
Manager of Care Cordination and Central Supply
Yellowstone river rehab and nursing
02.2023 - Current
Traveling Emergency Room Tech
PRN Staffing Solutions
10.2020 - 02.2023
CNA
Glendive Medical Center
02.2017 - 10.2020
GED -
Dawson County Highschool
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