Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Nelson

Lakewood,OH

Summary

Experienced store manager with a demonstrated history of cultivating culture and positive partner (employee) experiences. Action and task oriented with an eye for detail. Adaptable and creative people leader with a passion for planning, prioritizing, and organization.

Overview

9
9
years of professional experience

Work History

Store Manager

STARBUCKS COFFEE COMPANY
08.2018 - Current
  • Executed recruiting, hiring and training of store partners. Ensured that all partner data was entered correctly to complete the onboarding process. Supported partners through the "enrich" portion of the growth journey to reduce partner turnover and quick quit rates.
  • Managed store partners successfully in fast-paced environment through proactive communication and constructive feedback. Provided coaching and development to over 30 staff members to drive operational excellence and drive KPIs.
  • Experience with managing partners in a newly union certified store environment. Experience with delivering company communication in a certified store setting. Worked alongside peer team to create resources that ensured equitable accountability for partners in both certified and non-certified store environments.
  • Spearheaded safety and security meetings for high-incident store locations. Created supplemental materials including handouts and PowerPoints to drive partner engagement and understanding. Improved the overall confidence in partner response to such incidents include violations to the Third Place Policy.
  • Coordinated district partner recognition and engagement programs. Led several quarterly engagement programs. Designed and moderated "Q2 It Forward" engagement tracker.
  • Cultivated and strengthened lasting customer relationships using dynamic communication skills.

Grants and Impact Student Intern

Hope For The Day
04.2022 - 08.2022
  • Responsible for grant research supporting mental health advocacy and support organizations in Chicago, IL.
  • Supported the completion of grant applications, including the administration and moderation of grants through the lifecycle of the grant application and acceptance process.
  • Created systems for grant management and grant lifecycle tracking.

Shift Supervisor

STARBUCKS COFFEE COMPANY
08.2014 - 08.2018
  • Assisted store manager with day-to day operations including coaching and development of store partners.
  • Completed store opening and closing procedures and balanced tills.
  • Responsible for inventory management and maintenance of store organization systems.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.

Education

Master of Arts - Business Communications

Arizona State University
Tempe, Arizona
05.2025

Master of Science - Public Health

Liberty University
Lynchburg, VA
12.2022

Bachelor of Science - Exercise Science

University of Akron
Akron, OH
05.2017

Skills

  • Planning and Prioritization
  • Promotional Planning
  • Operations Management
  • Recruitment
  • Training
  • Customer Service

Timeline

Grants and Impact Student Intern

Hope For The Day
04.2022 - 08.2022

Store Manager

STARBUCKS COFFEE COMPANY
08.2018 - Current

Shift Supervisor

STARBUCKS COFFEE COMPANY
08.2014 - 08.2018

Master of Arts - Business Communications

Arizona State University

Master of Science - Public Health

Liberty University

Bachelor of Science - Exercise Science

University of Akron

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Taylor Nelson