Overview
Work History
Education
Skills
Timeline
Generic

Taylor Hurd

Greenville,OH

Overview

7
7
years of professional experience

Work History

Distribution Coordinator

Midmark Corporation
03.2024 - Current
  • Utilized Oracle to complete daily tasks.
  • Coordinate with carriers regarding shipments.
  • Prep the next day's shipments.
  • Assist customer service with updating & adding orders.
  • Stage product in the warehouse for future shipping dates.


Revenue Accounting Analyst

Dayton Freight
07.2022 - 02.2024
  • Prepared detailed reports outlining current accounts receivable status for management review purposes.
  • Monitored account aging reports to identify and resolve overdue invoices promptly.
  • Investigated any discrepancies between actual payments received versus amounts listed on invoices.
  • Responded quickly to customer inquiries regarding their outstanding balances or payment terms.
  • Investigated inquiries from customers related to their invoices and payments.
  • Reviewed contracts for accuracy prior to processing payments according to terms outlined in agreements.
  • Researched complex billing issues in order to resolve discrepancies and maintain accurate records.

PSE-SSDA Clerk

Post Office USPS
11.2021 - 06.2022
  • Collected payments from customers for services rendered.
  • Performed daily inspections of mailroom supplies such as envelopes, labels, stamps and postcards.
  • Sorted mail according to destination and type.

Customer Service Representative

Enterprise Holdings
12.2020 - 10.2021
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Analyzed customer feedback surveys to identify areas of improvement in the customer service department.
  • Developed positive relationships with customers and body shops through friendly interactions.

Customer Service Associate

Lowe's Home Improvement
03.2020 - 12.2020
  • Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
  • Employed active listening techniques to understand customers' needs and provide appropriate solutions.
  • Processed customer orders and ensured the accuracy of their purchases.

Customer Service Manager

Rural King
07.2018 - 03.2020
  • Interacted with customers to quickly handle escalated queries and complaints.
  • Checked drawer totals, reconciled discrepancies, and prepared bank deposits.
  • Assisted with training and mentoring new team members.
  • Supported other departments within the store by providing assistance when needed.

Education

Bachelor of Arts - Business Management

Indiana Tech
Fort Wayne
09-2026

Associate's Degree - Business

Edison Community College
Piqua, OH
12.2023

Skills

  • Time Management
  • Communication Skills
  • Organizational Skills
  • Microsoft
  • Customer Service
  • Data Entry
  • Shipment Coordination
  • Problem-Solving Abilities

Timeline

Distribution Coordinator

Midmark Corporation
03.2024 - Current

Revenue Accounting Analyst

Dayton Freight
07.2022 - 02.2024

PSE-SSDA Clerk

Post Office USPS
11.2021 - 06.2022

Customer Service Representative

Enterprise Holdings
12.2020 - 10.2021

Customer Service Associate

Lowe's Home Improvement
03.2020 - 12.2020

Customer Service Manager

Rural King
07.2018 - 03.2020

Associate's Degree - Business

Edison Community College

Bachelor of Arts - Business Management

Indiana Tech
Taylor Hurd