Taylor Hurd
Greenville,OH
Overview
7
7
years of professional experience
Work History
Distribution Coordinator
Midmark Corporation
Versailles, OH
03.2024 - Current
- Utilized Oracle to complete daily tasks.
- Coordinate with carriers regarding shipments.
- Prep the next day's shipments.
- Assist customer service with updating & adding orders.
- Stage product in the warehouse for future shipping dates.
Revenue Accounting Analyst
Dayton Freight
Vandalia, OH
07.2022 - 02.2024
- Prepared detailed reports outlining current accounts receivable status for management review purposes.
- Monitored account aging reports to identify and resolve overdue invoices promptly.
- Investigated any discrepancies between actual payments received versus amounts listed on invoices.
- Responded quickly to customer inquiries regarding their outstanding balances or payment terms.
- Investigated inquiries from customers related to their invoices and payments.
- Reviewed contracts for accuracy prior to processing payments according to terms outlined in agreements.
- Researched complex billing issues in order to resolve discrepancies and maintain accurate records.
PSE-SSDA Clerk
Post Office USPS
Greenville, OH
11.2021 - 06.2022
- Collected payments from customers for services rendered.
- Performed daily inspections of mailroom supplies such as envelopes, labels, stamps and postcards.
- Sorted mail according to destination and type.
Customer Service Representative
Enterprise Holdings
Greenville, OH
12.2020 - 10.2021
- Responded to telephone inquiries and complaints following standard operating procedures.
- Identified opportunities for upselling additional products or services based on customer needs.
- Analyzed customer feedback surveys to identify areas of improvement in the customer service department.
- Developed positive relationships with customers and body shops through friendly interactions.
Customer Service Associate
Lowe's Home Improvement
Greenville, OH
03.2020 - 12.2020
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
- Employed active listening techniques to understand customers' needs and provide appropriate solutions.
- Processed customer orders and ensured the accuracy of their purchases.
Customer Service Manager
Rural King
Huber Heights, OH
07.2018 - 03.2020
- Interacted with customers to quickly handle escalated queries and complaints.
- Checked drawer totals, reconciled discrepancies, and prepared bank deposits.
- Assisted with training and mentoring new team members.
- Supported other departments within the store by providing assistance when needed.
Education
Bachelor of Arts - Business Management
Indiana Tech
Fort Wayne09-2026
Associate's Degree - Business
Edison Community College
Piqua, OH12.2023
Skills
- Time Management
- Communication Skills
- Organizational Skills
- Microsoft
- Customer Service
- Data Entry
- Shipment Coordination
- Problem-Solving Abilities
Timeline
Distribution Coordinator
Midmark Corporation
03.2024 - Current
Revenue Accounting Analyst
Dayton Freight
07.2022 - 02.2024
PSE-SSDA Clerk
Post Office USPS
11.2021 - 06.2022
Customer Service Representative
Enterprise Holdings
12.2020 - 10.2021
Customer Service Associate
Lowe's Home Improvement
03.2020 - 12.2020
Customer Service Manager
Rural King
07.2018 - 03.2020
Associate's Degree - Business
Edison Community College
Bachelor of Arts - Business Management
Indiana Tech