Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Nichols

Taylor Nichols

Dayton,OH

Summary

Dynamic Office Manager with a proven track record at 937 Towing & Recovery, excelling in customer service and organizational skills. Successfully streamlined operations, enhancing document processing efficiency by 30%. Adept at relationship building and conflict management, fostering a collaborative workplace culture while maintaining confidentiality and overseeing budgets effectively.

Overview

7
7
years of professional experience

Work History

Office Manager

937 Towing & Recovery
11.2021 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed detailed plans based on broad guidance and direction.
  • Managed senior-level personnel working in marketing and sales capacities.

Team Member

Planet Fitness Gym
03.2019 - 09.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.

Office Manager

Acs Roofing
05.2018 - 10.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.

Education

High School Diploma -

Westfall High School
Williamsport, OH
05.2011

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Payroll processing
  • Bookkeeping
  • Document management
  • Credit and collections
  • Relationship building
  • Mail handling
  • Scheduling
  • Inventory control
  • Staff management
  • Employee supervision
  • Operations management
  • Conflict management
  • Staff hiring
  • Administrative oversight
  • Employee training
  • Documentation and control
  • Workflow optimization
  • Financial reporting
  • Financial tracking
  • Team supervision

Timeline

Office Manager

937 Towing & Recovery
11.2021 - Current

Team Member

Planet Fitness Gym
03.2019 - 09.2020

Office Manager

Acs Roofing
05.2018 - 10.2019

High School Diploma -

Westfall High School

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Taylor Nichols