Taylor Farias
Mesquite,United States
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
8
8
years of professional experience
Work History
Account Management Retention/sales
ADT Security
09.2024 - Current
- Lead strategic account management initiatives, optimize client relationships, and drive revenue growth through tailored solutions and proactive service delivery
- Direct strategic account retention programmes, strengthen client partnerships, and implement targeted solutions to boost longterm revenue performance
- Design and execute innovative retention programmes, leveraging market insights to create value-added solutions that address evolving client needs
- Foster cross-functional collaboration to develop targeted account management strategies, ensuring consistent service excellence and client satisfaction
- Lead strategic initiatives to transform account management processes, implementing best practices that drive sustainable business growth
- Streamline account retention processes by analysing client feedback, identifying growth opportunities, and implementing datadriven solutions to enhance service delivery
- Pioneer digital transformation initiatives in account management, introducing automated tracking systems that strengthen client relationships and boost retention rates
Front/ Back Office Representative
Radford and Associates Internal Medicine
05.2022 - 04.2024
- Manage guest services, enhance service quality, and resolve inquiries with strong communication
- Coordinate reservations and streamline operations, improving efficiency and reducing wait times
- Mentor new staff, fostering teamwork and creating a supportive work environment
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Assistant Manager Hotel
Marriott Townplace suite
03.2017 - 11.2023
- Oversee hotel operations, improving guest satisfaction and staff efficiency
- Implement data-driven strategies to boost occupancy and revenue
- Mentor teams to uphold hospitality standards and service quality
- Manage budgets, vendor relations, and inventory for optimal service
- Coordinate departmental efforts to resolve guest issues and enhance brand reputation
- Orchestrated operational efficiency improvements by implementing streamlined processes, resulting in enhanced guest satisfaction scores and team performance
- Pioneered innovative service solutions through cross-departmental collaboration, elevating guest experience standards and strengthening brand reputation
- Fostered a high-performance culture through mentorship programs and professional development initiatives, driving team excellence and operational success
Education
Associate of Science -
El Centro Community College
Dallas, Tx06.2014
Skills
- I’m Team Leadership
- Workflow Optimization
- Problem Solving
- Data Analysis
- Client Relations
- Project Management
- Collaboration
- Customer Service
- Creative Solutions
- Attention to Detail
- Data Entry
- Process Improvement
- Quality Assurance
- Database Management
- Reporting Skills
- Time Management
- Conflict Resolution
- Technical Proficiency
- Analytical Thinking
- Adaptability
- Strategic Planning
- Time management
- Flexible and adaptable
- Multitasking
- Microsoft Word mastery
- Google docs proficiency
- Collaboration and teamwork
- Data entry experience
Timeline
Account Management Retention/sales
ADT Security
09.2024 - Current
Front/ Back Office Representative
Radford and Associates Internal Medicine
05.2022 - 04.2024
Assistant Manager Hotel
Marriott Townplace suite
03.2017 - 11.2023
Associate of Science -
El Centro Community College
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