TAYLOR NOLAN
Serena,IL
Summary
Versatile professional experienced in overseeing and coordinating organizational operations across multiple departments. Well-versed in process optimization, performance management, computer knowledge, administration tasks and team coordination. Adapt at developing and implementing strategies to improve efficiency, reducing costs while increasing profitability. A motivated, collaborative leader with excellent problem-solving, communication skills and interpersonal skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Northwestern Medicine
02.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Rooted out potential discrepancies in insurance claims submissions proactively preventing denials or delays in payments.
- Addressed bad debts in line with set protocols.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Health Care Specialist
US Army
08.2013 - 08.2017
- Managed team of medical support personnel
- Evaluated accuracy and compliance of all documentation and reports
- Calculated dosage, filled prescriptions and prepared prescription labels
- Performed conscious sedation, biopsies, inventory control, and Robinson Clinic staff training
- Charted resident responses, progress to approaches used and reported abnormal signs and symptoms to medical care professionals on staff
- ALTA and CHCS computer trained
- Monitored infection control procedures to ensure facility-wide health and safety
- Developed and supervised staff by providing orientation, training, support and direction
- Evaluated patient care needs, prioritized treatment and maintained patient flow
- Organized, updated and maintained over 150 patient charts per day
- Organized and led weekly personnel meetings with 15 team members
- Remained alert to conditions interfering with the safety and well-being of residents involved in activities
- Provided necessary health education training for patients
- Educated patients about their treatments
- Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care
- Maintained all confidential personnel files, licensing and CPR compliance records.
- Documented patient progress notes accurately in a timely manner per policy guidelines.
- Experienced in communicating effectively with patients from diverse backgrounds.
- Familiar with HIPAA regulations related to protecting patient privacy and confidentiality.
- Mastered the use of specialized medical equipment including ventilators, defibrillators, IV pumps, ECGs.
Certified Nursing Assistant
UCHealth Memorial Hospital
03.2021 - 05.2021
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- EPIC software training.
- Utilized PPE appropriately and followed patient safety and infection control guidelines.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Developed trusting relationships and provided emotional support to patients and families.
- Answered call lights to provide emergency treatment and assistance to patients.
- Maintained a clean environment for the safety of patients by following infection control protocols.
- Assisted in admission, discharge and transfer activities as needed.
- Ensured proper documentation of all treatments provided per hospital policies and standards.
Certified Nursing Assistant
Amada Senior Care
06.2020 - 08.2021
- Assisted patients with daily living activities to include eating, changing, dressing, ambulating, etc
- Provided bedside care and support to residents
- Checked on residents routinely to make sure their needs and preferences were being met
- Provided a positive and enthusiastic energy to the patients and facilities
- Recorded patient conditions, heart rate, blood pressure, SPO2, and temperature
- Repositioned bedridden patients to prevent bed sores and stiffness and maintain skin health
- Created a warm and caring atmosphere
- Provided emotional support to residents and their family
- Responded promptly to patients' call lights to provide any needs they requested
- Ensured HIPAA compliance.
Returns Processor
Amazon
12.2022 - 06.2023
- Maintained accurate records of all returned products using computer software systems
- Enforced store policies to ensure the protection of company items
- Inspected returned items for damage or defects prior to restocking
- Followed strict security and safety return procedures for each product type
- Collaborated with warehouse staff to ensure that stored items were properly labeled, sorted, and organized
- Assisted in training new employees on proper procedures for processing returns.
Sales Associate
Victoras secret pink
11.2018 - 06.2019
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
- Built and established strong relationships with customers, enabling long-term partnerships.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Used knowledge of company products and services to recommend solutions to customers.
- Followed checklist to complete retail store opening and closing activities.
- Operated cash register and POS to process sales transactions and handle payments.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Team Member
Wendy's
09.2010 - 06.2013
- Worked hard to learn all required tasks quickly and maximize performance
- Corrected issues in a timely manner to maintain productivity goals
- Offered direction and gave constructive feedback to motivate team members
- Organized the store by returning all merchandise to its proper place
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Answered customers' questions and addressed problems and complaints in person and via phone
- Trained new employees on company customer service policies and service level standards
- Kept the showroom clean and maintained neat, orderly product displays.
- Learned all required tasks quickly to maximize performance.
Education
Bachelor of Science - Medical Billing And Coding
AAPC
Online12.2024
Bachelor Of Science In Radiologic Technology Candidate -
Pikes Peak Community College
Colorado Springs, CO01.2025
Bachelor Of Science -
Fayetteville Technical Community College
Fayetteville, NC01.2024
Associate of Science - Psychology
University of Maryland University College
MarylandHigh School Diploma -
Skyline High School
Mesa, AZ05.2013
Skills
- Patient confidentiality
- Training and mentoring
- HIPAA Compliance
- Attentiveness
- Patient Registration
- Problem-Solving
- Multitasking and Organization
- Emergency Care
- Healthcare administration
- Record preparation
- Reliable team player
- Direct Patient Care
- Medical terminology knowledge
- Adaptable
- Medical Records Management
- Proactive leadership
- Microsoft Office
- Phone and Email Etiquette
- Reliability and Dedication
Certification
- EMT
- CNA
- BLS/CPR
Contact - Summary
Versatile professional experienced in overseeing and coordinating organizational operations across multiple departments. Well-versed in process optimization, performance management, and team coordination. Adept at developing and implementing strategies to improve efficiency, reduce costs, and increase profitability. A motivated, collaborative leader with excellent problem-solving, communication, and interpersonal skills.
Timeline
Patient Access Specialist
Northwestern Medicine
02.2024 - Current
Returns Processor
Amazon
12.2022 - 06.2023
Certified Nursing Assistant
UCHealth Memorial Hospital
03.2021 - 05.2021
Certified Nursing Assistant
Amada Senior Care
06.2020 - 08.2021
Sales Associate
Victoras secret pink
11.2018 - 06.2019
Health Care Specialist
US Army
08.2013 - 08.2017
Team Member
Wendy's
09.2010 - 06.2013
Bachelor of Science - Medical Billing And Coding
AAPC
Bachelor Of Science In Radiologic Technology Candidate -
Pikes Peak Community College
Bachelor Of Science -
Fayetteville Technical Community College
Associate of Science - Psychology
University of Maryland University College
High School Diploma -
Skyline High School
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