Taylor Nolen
Houston
Summary
Motivated and detail-oriented Psychology graduate with a strong background in sales, customer service, and delivery logistics. Actively building a foundation for a future career in psychology, with plans to pursue a Masters degree. Eager to apply diverse professional experience and academic knowledge to roles that support mental health, human behavior, or other relative research initiatives.
Overview
8
8
years of professional experience
Work History
Delivery Coordinator
American Furniture Warehouse Co
01.2025 - Current
- Coordinated with sales teams to prioritize and manage high-priority orders, resulting in increased customer satisfaction.
- Monitored order status and resolved delivery delays or issues in collaboration with delivery management and customer service teams.
- Maintained detailed delivery logs and managed multiple Excel spreadsheets daily to ensure accurate tracking and reporting of departmental deliveries.
- Utilized Oracle to process weekly payroll on time and accurately for 25+ delivery drivers.
- Managed and ordered the inventory of warehouse office supplies and employees uniforms.
- Coordinated with sales teams to prioritize and manage high-priority orders, resulting in increased customer satisfaction.
Customer Contact Representative
US Foods
08.2022 - 01.2025
- Processed service requests for US Foods employees and customers with accuracy and urgency according to our service level agreements.
- Fielded customer and seller calls while navigating internal systems effectively allowing seamless assistance.
- Maintained up-to-date knowledge of company products and policies to provide accurate information to customers.
- Contributed ideas during team meetings which resulted in innovative strategies that improved departments performance.
- Consistently met or exceeded performance goals for service level agreements, weighted work, and service request quality scores.
Sales Representative
Best Buy
10.2017 - 08.2022
- Placed order and answered customer questions in person, through email, and over the phone to maximize customer service.
- Improved overall customer purchasing experiences to promote steady revenue.
- Created and implemented store displays, promoting sales and growth.
- Deescalated problematic customer concerns, maintaining a calm and friendly demeanor.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages, and overages.
- Secured client retention by driving service and product benefits, features, and recommendations around client needs.
Education
Psychology
Middle Tennessee State University
Murfreesboro, TN12-2021
Skills
- High energy attitude
- Excellent communication skills
- Conflict resolution
- Technological advanced
- Goal driven
- Self motivated and sufficient
- Microsoft office suite (Word, Excel Outlook, Powerpoint)
Timeline
Delivery Coordinator
American Furniture Warehouse Co
01.2025 - Current
Customer Contact Representative
US Foods
08.2022 - 01.2025
Sales Representative
Best Buy
10.2017 - 08.2022
Psychology
Middle Tennessee State University
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