Taylor Norris
Washington
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
11
11
years of professional experience
3
3
Certification
Work History
Identify Social Engineering Labs
Testout
Washington
12.2023 - 12.2024
- Developed the ability to identify phishing attempts, scam emails, and other social engineering tactics.
- Delivered detailed reports on results, with recommendations for improving phone-based security protocols.
- Developed a methodology to identify potential attack vectors and vulnerabilities within organizational networks.
Windows OS Labs
Testout
Washington
07.2021 - 03.2023
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Created and formatted professional documents, reports, and presentations using Microsoft Word and PowerPoint.
- Installed, configured, and managed Windows Server and Windows 10/11 environments.
Help Desk Support Specialist
US Army
Washingtonville
07.2013 - 12.2020
- Managed 24/7 operational support, ensuring effective communication and task execution for personnel and leadership.
- Maintained logbooks, reports, and official documentation, ensuring accuracy and compliance with protocols.
- Provided customer service and assistance to personnel, visitors, and external agencies in a professional manner.
Education
Bachelor of Information Technology (B.I.T.) - Cyber Security
Strayer University
Washington, DC08-2025
Vocational - Information Technology
Vista Collage Trade School
El Paso, TX09-2021
Skills
- Data analysis
- Skilled in Microsoft office
- Customer service
- Computer skills
- Teamwork and collaboration
- Critical thinking
- Communication
Certification
TestOut
- PC Pro | 6-1C6-V29D6J
- Network Pro | 6-1C6-V73RPD
- Security Pro | 6-1C6-VBUQSF
Affiliations
- Creates and manages Discord servers.
- Makes game code modifications and modification packs.
Timeline
Identify Social Engineering Labs
Testout
12.2023 - 12.2024
Windows OS Labs
Testout
07.2021 - 03.2023
Help Desk Support Specialist
US Army
07.2013 - 12.2020
Bachelor of Information Technology (B.I.T.) - Cyber Security
Strayer University
Vocational - Information Technology
Vista Collage Trade School
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