Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
11
11
years of professional experience
3
3
Certification
Work History
Identify Social Engineering Labs
Testout
Washington
12.2023 - 12.2024
Developed the ability to identify phishing attempts, scam emails, and other social engineering tactics.
Delivered detailed reports on results, with recommendations for improving phone-based security protocols.
Developed a methodology to identify potential attack vectors and vulnerabilities within organizational networks.
Windows OS Labs
Testout
Washington
07.2021 - 03.2023
Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Created and formatted professional documents, reports, and presentations using Microsoft Word and PowerPoint.
Installed, configured, and managed Windows Server and Windows 10/11 environments.
Help Desk Support Specialist
US Army
Washingtonville
07.2013 - 12.2020
Managed 24/7 operational support, ensuring effective communication and task execution for personnel and leadership.
Maintained logbooks, reports, and official documentation, ensuring accuracy and compliance with protocols.
Provided customer service and assistance to personnel, visitors, and external agencies in a professional manner.
Education
Bachelor of Information Technology (B.I.T.) - Cyber Security
Strayer University
Washington, DC
08-2025
Vocational - Information Technology
Vista Collage Trade School
El Paso, TX
09-2021
Skills
Data analysis
Skilled in Microsoft office
Customer service
Computer skills
Teamwork and collaboration
Critical thinking
Communication
Certification
TestOut
PC Pro | 6-1C6-V29D6J
Network Pro | 6-1C6-V73RPD
Security Pro | 6-1C6-VBUQSF
Affiliations
Creates and manages Discord servers.
Makes game code modifications and modification packs.
Timeline
Identify Social Engineering Labs
Testout
12.2023 - 12.2024
Windows OS Labs
Testout
07.2021 - 03.2023
Help Desk Support Specialist
US Army
07.2013 - 12.2020
Bachelor of Information Technology (B.I.T.) - Cyber Security
<ul>
<li>Analyzed patient safety events following EHR system implementation to identify key issues.</li>
<li>Collaborated with national stakeholders and vendors to correct EHR algorithms effectively.</li>
<li>Advised regulatory groups on deficiencies, correction strategies, and timely milestone achievements.</li>
<li>Developed EHR self-correction training for clinical and administrative staff.</li>
<li>Performed root cause analysis to pinpoint areas requiring improvement.</li>
<li>Established and monitored corrective measures to track outcomes of interventions.</li>
</ul> at Veterans’ Healthcare Administration<ul>
<li>Analyzed patient safety events following EHR system implementation to identify key issues.</li>
<li>Collaborated with national stakeholders and vendors to correct EHR algorithms effectively.</li>
<li>Advised regulatory groups on deficiencies, correction strategies, and timely milestone achievements.</li>
<li>Developed EHR self-correction training for clinical and administrative staff.</li>
<li>Performed root cause analysis to pinpoint areas requiring improvement.</li>
<li>Established and monitored corrective measures to track outcomes of interventions.</li>
</ul> at Veterans’ Healthcare Administration
<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY