TAYLOR NOWAKOWSKI
Summary
Accomplished Branch Manager excelling in sales development and branch operations management. Expert in fostering community relationships and leading teams through significant changes, achieving top-tier customer engagement scores and surpassing sales targets. Renowned for robust communication and mentoring skills, consistently driving business growth and operational excellence.
Overview
10
10
years of professional experience
Work History
Branch Manager
Associated Bank
09.2022 - Current
- Developing and maintaining relationships with the community through participation through Chamber events, as well as the Ozaukee Economic Development Chapter to promote the bank and attract/attain new business
- Implementation of heightened audit/compliance processes to maintain operational integrity
- Creates and maintains a motivating and engaging atmosphere for branch staff by routine observational and formal weekly coaching, as well asstaff meetings
- Enhanced branch production rates by handling staff conflicts, analyzing gaps/surplus in Key Performance Indicators, evaluations, hiring, and termination processes and coaching employees on effective sales processes
BRANCH MANAGER
BMO Harris Bank
02.2018 - 09.2022
- Leads all branch business and activities, including the loan and balance sheet, sales performance, and daily operations resulting in an above average branch scorecard rating
- Engages with the local community to drive both business and personal relationship opportunities through participation in Chamber of Commerce, Deep Dive Groups, and Junior Achievement
- Daily coaching cadence established with multiple purposeful check points and hands on learning activities to ensure holistic financial conversation
- Involvement in small business relief from April 2020 to present, inputting PPP loans
- Rebuilt entire branch staff to bring motivated and energetic individuals onboard that have both the skill and will to serve our customers up to company standards
Retail Relationship Banker
BMO Harris Bank
03.2016 - 02.2018
- Contributing to the growth of the bank's balance sheet by building strong relationships with customers or prospects
- Analyzing customer profiles to best benefit each customer through matching products and services to each individual's needs
- Maintaining impeccable customer experience, along with compliant and ethical behaviors and practices by following BMO Harris protocol/directives and procedures
- Thoroughly submitting and servicing several loan files (real estate, secured, and unsecured) as well as applications for revolving lines of credit
- Constantly surpassing sales benchmarks set by the company, consistently ending both fiscal years in the top fourth of the company's bankers
Service Representative
BMO Harris Bank
03.2015 - 02.2016
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Accurately processing customer transactions while delivering a consistent, relationship building customer experience
- Consistently hitting company sales goals month after month, as well as being being the only individual to obtain the spotlight award twice in one year
Education
BBA - Finance
University of Wisconsin Oshkosh
Oshkosh, WI12.2017
Skills
- Coaching and Mentoring
- Branch Operations Management
- Sales Development
- Robust Communication and Organization Skills
Timeline
Branch Manager
Associated Bank
09.2022 - Current
BRANCH MANAGER
BMO Harris Bank
02.2018 - 09.2022
Retail Relationship Banker
BMO Harris Bank
03.2016 - 02.2018
Service Representative
BMO Harris Bank
03.2015 - 02.2016
BBA - Finance
University of Wisconsin Oshkosh
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