Taylor Nulph
Warren,PA
Summary
Results-driven and detail-oriented professional with 4 years of expertise in medical scheduling management and healthcare operations. Demonstrated success in precisely coordinating patient appointments, upholding compliance with industry standards, and delivering top-tier customer service. Proficient in leveraging healthcare software and adept at collaborating with cross-functional teams to streamline processes for optimal efficiency. Eager to bring skills to a remote medical scheduling/healthcare role, contributing to the success of a forward-thinking healthcare organization.
Overview
5
5
years of professional experience
Work History
Patient Scheduling Coordinator
HELP AT HOME
01.2023 - Current
- Collects patient demographics, Insurance information, and enters information into practice management system.
- Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.
- Schedules clinical appointments for new and returning patients with independent judgment and discretion to prioritize using EPIC System.
- Performs patient check-out, schedule follow-up appointments, and assist with patient flow through practice.
- Operated multi-line phones, transferred calls, entered messages in patients' charts, and relayed messages via email.
Mortgage Specialist
CAPITAL MANAGEMENT SERVICES LLC
01.2021 - 01.2022
- Developed and maintained relationships with customers, real estate agents, and other professionals in industry.
- Prepared loan documents such as credit reports, income statements, appraisals, and closing statements.
- Referred delinquent accounts to collections department as needed while adhering to legal guidelines.
- Generated new business and boosted sales using extensive knowledge, target market penetration, partner relationships, and customer care techniques.
- Worked with various departments to find best Post COVID Forbearance mortgage assistance route for 250 mortgagers' per month.
Medical Scheduler
MANPOWER
01.2019 - 01.2021
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
- Provided support to physicians by appointment scheduling, answering phones, verifying insurance coverage, and managing other administrative duties as needed.
- Reconciled payment discrepancies between insurance companies and healthcare provider invoices.
- Performed clerical tasks such as filing paperwork, entering data into computer systems, and managing electronic health records.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Education
HIGH SCHOOL DIPLOMA -
Eisenhower High School
06.2017
Skills
- Customer service
- Documentation review
- Proficient in healthcare information systems
- Insurance verification
- Strong knowledge of medical coding and billing processes (CPT, ICD-10, HCPCS)
- Medicaid billing procedures
- Electronic recordkeeping
- Familiarity with insurance regulations and industry standards
- Patient scheduling
- EMR systems
- Excellent analytical and problem-solving skills
- HIPAA guidelines
- Exceptional attention to detail and accuracy
- Ability to demonstrate patience, empathy and compassion
- Effective written and verbal communication abilities
- Claims processing
- Ability to prioritize tasks and meet deadlines in a remote work environment
- Appointment scheduling
- Patient health information access
Timeline
Patient Scheduling Coordinator
HELP AT HOME
01.2023 - Current
Mortgage Specialist
CAPITAL MANAGEMENT SERVICES LLC
01.2021 - 01.2022
Medical Scheduler
MANPOWER
01.2019 - 01.2021
HIGH SCHOOL DIPLOMA -
Eisenhower High School
Similar Profiles
ShaMiracle ThomasShaMiracle Thomas
Developmental Disabilities Caregiver at Help at HomeDevelopmental Disabilities Caregiver at Help at Home
Anastasia GittlesonAnastasia Gittleson
Caregiver at Help At HomeCaregiver at Help At Home
Alexandria WatkinsAlexandria Watkins
Caregiver at Help at homeCaregiver at Help at home